Head of Non-Financial Risk

Empower Australia’s Payments Future with Cuscal  

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.  

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.  

Forward with Cuscal.  

We are looking for a Head of Non-Financial Risk with a remit of Operational Risk & Compliance, to join our Group Risk & Compliance function.  

Reporting to the Chief Risk Officer, the Head of Non-Financial Risk is accountable for ensuring the effective governance and management of all material non-financial risk classes. As part of the Group Risk & Compliance Leadership team, the Head of Non-Financial Risk supports the development of the Risk function’s vision and strategy and works to foster a culture of strong employee engagement, optimised productivity, efficiency, client/customer service, employee retention and a proactive risk culture.

You’ll also make an impact by:  

• Leading and developing a team of subject matter experts to provide oversight, advisory and assurance activities in line with risk and compliance frameworks to ensure the effective identification and management of material risks to ensure the prudent and sound management of the organisation.
•  Drive the development of Compliance policies and frameworks and work closely with the Head of Enterprise Risk Strategy and Regulatory Affairs and Risk Stewards (Fraud and Scams, Service Provider Risk, Business Continuity, Tech, Data and Cyber)  to provide input into the strategic development, implementation and ongoing delivery of Cuscal’s Non-Financial Risk Management Strategies and associated frameworks, and with Line 1 Material Risk Class Stewards..
• Providing independent and objective review and challenge of:
  • the consistent and effective implementation of the operational risk management and compliance framework throughout the organisation.
  • the data and information captured as part of the risk management framework which are used in the decision-making processes within the business, in particular the completeness and appropriateness of the risk identification and analysis, ongoing effectiveness of risk controls, and prioritisation and management of action plans; and
  • oversight of the level of risk in the institution and its relationship to the risk appetite, and any necessary reporting and escalation to the Board or its committees.

• Providing effective challenge as part of participation in the decision-making process, ensuring that material decisions are risk based, and risk frameworks support effective decision making.

What you’ll bring  

You’re a strategic thinker with an inquisitive nature; you have excellent communications skills and a passion for risk. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.  

To succeed in this role, you’ll have the following experience: 

• Tertiary qualification in a related discipline (e.g., finance, commerce, business, audit)
• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.
• Demonstrated experience in building risk maturity and capability across the first and second lines of defence and experience/exposure to better industry practice as it relates to non-financial risk transformation
• Strong change management, project management and time management skills with the ability to manage projects from initiation through to completion across multiple projects whilst meeting deadlines and managing a high-volume workload of often-changing priorities.
• Strong inter-personal and communication skills with the ability to build effective workplace relationships.
• Ability to work with a high degree of autonomy and be able to demonstrate sound judgment.
• Detailed knowledge and experience in the regulatory framework governing Cuscal or capacity to promptly familiarise with same.
• Demonstrated capability to develop team vision, execution plan and building team culture based on a foundation of trust.
• Strong project management skills including the ability to effectively deploy resources and manage multiple projects or various scope and diversity.
• Demonstrated capability to lead and manage change.

And the following technical skills: 

• Strong financial capabilities
• Strong computer literacy; competent in Microsoft Office
• Strong business planning, analytical and conceptual skills

Why Cuscal?  

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.    

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.   

You’ll innovate alongside skilled, smart, connected teams.  

And you’ll build an impressive, fulfilling career that continues to grow.    

You’ll also enjoy a range of benefits, including:  

• Insert benefit relevant to this audience, e.g., Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.  

• Insert benefit relevant to this audience, e.g., Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.  

Join us and reimagine the future  

Ready to make an impact? Click APPLY to join Cuscal’s Procurement and Vendor Management team today. 

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.