The Head of Operations will lead a team responsible for managing data centre operations, ensuring secure, compliant, and efficient operation. Responsibilities include resource and budget management, incident and risk management, team leadership, and driving automation efforts. The role requires extensive experience in the IT&T and Data Centre industry with a focus on operational excellence.
About us
There’s something special about working for Macquarie Data Centres (part of the Macquarie Technology Group). We are a hardworking, results-oriented and success focused team. Our Certified Strategic data centres are trusted by the biggest hyperscalers, the Australian Federal Government and large multinationals to run and protect their valuable data. We provide the highest levels of security, sovereignty, service and compliance.
The Opportunity
We are in an exciting stage of growth and have a one-of-a-kind opportunity for a Head of Operations to join our operational leadership team. This is a role that will have direct accountability for leading a high performing team of engineers and specialists focused on the ongoing support of our data centre operations.
What You Wil do
- As the Head of Operations, you will lead the Macquarie Data Centres' operations, ensuring seamless, secure, and compliant facility management.
- Operations Management: Lead teams in change management, incident response, supplier performance, risk management, and the efficient operation of engineering systems across all facilities.
- Resource and Budget Management: Manage Opex and Capex budgets and ensure asset lifecycle planning and operational efficiency.
- Security and Compliance: Ensure the physical security and regulatory compliance of facilities, including environmental sustainability, safety, and contractor management.
- Team Leadership: Lead a diverse team, overseeing performance, development, and operational excellence across engineering, facility management, and provisioning teams.
- -Customer Engagement: Attend key customer meetings, audits, and forums to ensure customer satisfaction and operational alignment with business goals.
- -Automation and Continuous Improvement: Drive automation initiatives and improve operational processes for enhanced efficiency and service delivery.
- Incident and Risk Management: Manage incident resolution, problem-solving, and capacity planning, ensuring minimal disruption and continuous improvement.
- Strategic Projects: Contribute to new data centre construction, oversee Capex projects, and ensure smooth integration of new facilities and systems.
- The role will be mainly located at Macquarie Park Data Centre Campus, Sydney with some travel interstate required to other Data Centre locations as needed,
Ideal Skills and Experience
- Relevant technical Qualification– Degree in Electrical or Mechanical Engineering, Computer Science or Information Science
- Telecommunications and hosting environment and product knowledge
- Exposure to, or certified in ITIL and\or project management (PRINCE2 or PMBOK)
- 10+ years' experience in the IT&T and Data Centre, Hosted Infrastructure industry including leading teams.
- Technical understanding of Critical Data Centre Environments, Electrical, HVAC, Fire, Monitoring and management systems.
- Experience working with external customers in a competitive vendor environment
- Operational / Process Improvement - developing a team to operational maturity
Why Us?
- You’ll get to make an impact: joining at the rapid growth stage you will be able to drive and impact the direction of our business and have an exciting journey as a senior leader responsible for our success
- This is a unique role in one of the most rapidly expanding industries in the world
- You will be joining Australia’s most trusted data centre chosen by major international hyperscalers, large multinationals and over 42% of Australian Federal Government Agencies
- We Invest in you: you will be supported on your journey by a wider business that is invested in MDC success. We will give you all the tools and resources to succeed
If you would like to learn more, please apply.
Top Skills
Computer Science
Electrical Engineering
Information Science
Mechanical Engineering
Macquarie Technology Group Sydney, New South Wales, AUS Office
2 Market St, Sydney, New South Wales, Australia, 2000
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