Head of Supply Chain and Fulfillment

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients be 4x more likely to lose significantly more weight during their treatment with Juniper. 

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

As the Head of Supply Chain and Fulfillment, you will lead national operations across Australia, delivering scalable, cost-effective, and high-quality outcomes. You’ll drive performance through strategic execution, cross-functional leadership, and team development. A key part of the role includes shaping the operational strategy for new lines of business to ensure successful launch and scale.

• Lead National Operations Strategy. Define and execute the national operations strategy, ensuring alignment with corporate objectives and business growth. Deliver efficient, scalable processes that support safe, compliant, and high-quality pharmacy services.
• New Product Development Strategy & Operational Readiness
   Define and lead the operational strategy for new lines of business (e.g. diagnostics) in Australia. Partner with Product, Clinical, and Commercial teams to ensure infrastructure, processes, and teams are in place to support new product launches from pilot through to scale.
• Leadership and Team Management. Oversee and develop a high-performing team, including Site Managers and functional leads. Set performance standards, cultivate leadership capabilities, and foster a culture of accountability and continuous improvement.
• Drive Network Expansion and Operational Launches. Lead the planning and execution of new pharmacy site launches. Oversee resourcing, compliance, and quality assurance to ensure seamless market entry and operational readiness.
• End-to-End Supply Chain and Procurement Oversight. Own procurement strategy and supplier management. Lead commercial negotiations, mitigate supply risks, and ensure continuity of critical medication delivery across the network.
• Cross-Functional Leadership and Strategic Partnerships. Serve as the primary liaison between Operations and key functions such as Finance, MedOps, Growth, and Patient Experience. Drive cost forecasting, fulfillment scalability, and operational input into company-wide initiatives.
• Operational Excellence and KPI Accountability. Set and track performance metrics across the operational organization. Drive data-informed decision-making and continuous optimization in cost, quality, scalability, and service delivery.
• Agile Execution and Planning Leadership. Lead cycle planning and execution across operations teams. Empower squads to manage prioritization trade-offs and deliver on strategic goals.
• Talent Development. Own hiring, onboarding, and performance development across the operations function. Build organizational structures that support growth, agility, and employee success.

Skills & experience

• You have 6+ years of experience in operations management or general management roles, ideally within healthcare, healthtech, logistics, or other regulated industries.

• Proven ability to scale operations and support new business or product launches, with a strong grasp of infrastructure, compliance, and team readiness.

• Solid experience in supply chain, procurement, and vendor management, including exposure to commercial negotiations and risk mitigation.

• Skilled at leading cross-functional projects, working closely with product, clinical, finance, and commercial teams to deliver shared outcomes.

• Strategic thinker with a bias for action: you’re equally comfortable shaping long-term direction and driving short-term execution.

• Demonstrated success managing and developing teams, including people managers and frontline staff, in dynamic and high-growth environments.

• Thrive in fast-paced, evolving settings, with strong decision-making skills in the face of ambiguity.

• Familiarity with Agile planning and execution frameworks is a plus. 

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.