Scope & Overall Purpose of the Job:
The Sales Operations team is responsible for optimising the efficiency and effectiveness of TGE’s sales function. By providing strategic direction, leveraging technology, fostering cross-functional collaboration and enhancing processes, this team ensures that the sales function has the necessary tools and resources to drive growth and success.
The Head of Systems & Sales Data Management is responsible for overseeing the management, integrity, and strategic development of sales systems and data, leading a team that represents system administration, system enablement and data management. This role ensures the seamless operation and optimisation of Customer Relationship Management (CRM) systems and provides leadership in sales data governance.
They are responsible for the long-term development roadmap of the CRM System in collaboration with the CRM Product Owner and working alongside the Data team to achieve data simplification. The role involves collaboration with cross-functional teams to align systems and data strategies with overall business objectives, ensuring that sales teams are empowered with accurate data, efficient tools, and actionable insights.
Primary Duties & Responsibilities:
- In collaboration with the CRM Product Owner, lead the development roadmap for CRM enhancements and new feature implementations to improve system functionality and user experience.
- Oversee the configuration, customization, and optimization of sales-related technology platforms, ensuring alignment with business needs, including data integration with Salesforce.
- Managing and maintaining sales databases in collaboration with TGE Data Team
- Identify opportunities for automation and process improvements to streamline sales operations and enhance productivity.
- Establish and enforce data governance policies to maintain accurate, clean, and reliable sales data.
- Collaborating with other departments to ensure alignment of system capabilities with business goals.
- SME for training and enablement content for CRM users in collaboration with Sales Enablement manager and L&D
- Define and drive the strategic vision for sales systems and data management, ensuring alignment with business goals and objectives.
- Lead the development and execution of the CRM enhancement roadmap in collaboration with the CRM Product Owner, focusing on system functionality and user experience improvements.
- Oversee the configuration, customisation, and optimisation of sales-related technology platforms, including data integration with Salesforce, to meet evolving business needs.
- Establish and enforce robust data governance policies to maintain the accuracy, cleanliness, and reliability of sales data.
- Partner with cross-functional teams to ensure system capabilities align with business goals and drive organisational efficiency.
- Identify and implement opportunities for automation and process improvements to enhance sales operations and productivity.
- Lead and mentor a team of system administrators, and data specialists, fostering a culture of innovation and continuous improvement.
- Act as a key liaison between sales, IT, and other departments to ensure seamless communication and alignment on system and data initiatives.
- Oversee the development of training and enablement content for CRM users in collaboration with the Sales Enablement Manager and Learning & Development team.
- Monitor and analyze system performance metrics to ensure optimal functionality and user satisfaction, making data-driven decisions for continuous improvement.
Key Performance Measures
- Percentage of planned enhancements delivered on schedule.
- Percentage of users actively using new CRM features.
- Improvement in individual and team performance through proactive monitoring and coaching support
- Percentage of manual tasks automated.
- Measured decrease in time spent on manual data entry and reporting.
- Reduction in data inconsistencies over time.
- Percentage of CRM data that meets predefined quality standards (e.g., no duplicates, missing fields).
Required Skills & Capabilities:
- Strong leadership and strategic planning skills in managing sales systems and data.
- Expertise in CRM platform Salesforce and system optimization.
- Deep understanding of data governance, data integrity, and compliance best practices.
- Experience with business intelligence tools and data visualization (e.g., Power BI, Salesforce CMRA, Tableau).
- Ability to analyse sales data and drive insights for decision-making.
- Strong project management skills with the ability to prioritize and manage multiple initiatives.
- Excellent communication skills for collaboration with technical and non-technical stakeholders.
- Knowledge of automation, API integrations, and system enhancements.
- Familiarity with AI-driven analytics and automation tools to enhance CRM functionality.
Qualifications & Experience:
Education: Bachelor’s or Master’s Degree in Information Systems, Business Administration, Data Analytics, or a related field.
Experience:
- Extensive experience in sales systems management, CRM administration, and data governance.
- Proven track record in leading CRM development projects and system optimizations.
- Experience working in a sales-driven environment, understanding sales processes and challenges.
- Experience in working with cross-functional teams to implement process improvements.
- Proven track record of designing and delivering processes that drive measurable results
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
