Provide remote IT help desk support for LATAM clients and internal teams: troubleshoot hardware, software, and network issues; manage Zoho CRM and cloud tools; install and maintain systems; document resolutions; assist with security protocols and updates.
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?
At GOA-TECH, we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management, we want to hear from you!
What You’ll Do:
- Provide technical support to internal teams and clients.
- Troubleshoot hardware, software, and network issues.
- Manage and optimize Zoho CRM and other business tools.
- Install, configure, and maintain IT systems and applications.
- Document and resolve technical inquiries efficiently and effectively.
- Assist with security protocols and system updates. What We Need:
- Proven experience in IT support, help desk, or technical assistance.
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Requirements
- Proven experience in IT support, help desk, or technical assistance. (+7 years)
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Benefits
- 100% Remote Work – Work from anywhere!
- Weekends OFF – Because work-life balance matters!
- Growth Opportunities – Expand your IT skills and advance in your career.
- Competitive Salary – Based on experience and expertise.
READY TO JOIN THE TEAM? Apply now!
Similar Jobs
Healthtech • Software
Lead payer sales strategy and a small team across the Western U.S., build enterprise payer relationships, drive revenue growth, ensure regulatory compliance, leverage data and sales tools, represent the company at industry events, and travel ~30% of the time.
Top Skills:
Google SuiteSalesforce
Insurance • Financial Services
Process supplemental accident and health claims accurately and on time: review medical records and bills, apply policy benefits/exclusions, contact providers/policyholders/agents, document interactions, meet quality/productivity standards, support cross-functional processes, and complete compliance training.
Edtech • Information Technology • Sales • Software • Cybersecurity
Own and grow ACI Learning’s partner ecosystem by recruiting, onboarding, and enabling VARs, MSPs, and distributors. Manage a full quota of new and expansion channel revenue, run pipeline and forecasting in Salesforce, perform partner diagnostics and QBRs, and build cross-functional GTM relationships to drive repeatable partner motions and revenue growth.
Top Skills:
SaaSSalesforce
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
