E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.
Job Summary: The Helpdesk Specialist will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving user inquiries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Document and track issues using a ticketing system.
- Escalate complex problems to appropriate IT staff or vendors.
Qualifications:
- Associate’s or bachelor’s degree in information technology, Computer Science, or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on delivering high-quality service.
Preferred Skills:
- Active directory roles: Create/disable/delete user account, Adding security groups, Local admin access.
- Laptop imaging using pen drive or through server
- Basic knowledge of Incident Management, Asset management
- ITIL certification would be an added advantage.
- Experience with network troubleshooting and support.
Requirements:
- Fresher with 0-2 year experience.
- Strong understanding of computer systems, software applications, and hardware components.
- Familiarity with helpdesk software and ticketing systems.
- Excellent problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to communicate technical information to non-technical customers.
- Strong interpersonal and customer service skills.
E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
