.png)
Exceptional Hospitality Starts with You
In 2027, Waldorf Astoria Sydney celebrates its landmark opening in Australia. As Hotel Manager, under the leadership of General Manager, Marlene Poynder, and as a member of the executive committee, you will be responsible for overseeing the daily operations of the hotel, leading a diverse team of executives and department leaders, inspiring a culture of excellence, financial stewardship and a guest experience that embodies our brand’s promise.
Lead with Sincere Elegance
From the first days of pre-opening to the rhythm of a fully operational hotel, this is a remit of rare scope, reaching across every department and every moment of the guest’s stay.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are refined and resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions.
Financially astute, you support the budget management process and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and uphold our legacy.
Above all, you are a leader others want to follow. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – recognised as the World’s Best Workplace by Great Place to Work. Through your leadership, Waldorf Astoria Sydney becomes not just a place to work, but a place to belong.
What You Will Bring to Waldorf Astoria Hotels & Resorts
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every Team Member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
• Luxury Hotel Manager or Director of Operations experience from key global cities
• Proven command of operational excellence and the commercial judgement to complement it
• Outstanding communication, negotiation skills and stakeholder management expertise
• Leadership expertise and development, including exceptional levels of team member engagement
• Demonstrated ability to translate brand into experiences for guests and team members alike
• High proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends and public holidays
