As a People Experience Advisor, you will provide practical, accurate and employee-focused support across the employee lifecycle. Acting as a first point of contact for managers and employees, you will advise on people policies and processes, manage routine and moderately complex employee relations matters, and help ensure a consistent, high-quality service.
You will work closely with the wider People Experience team, triaging casework and escalating complex, high-risk or business-critical matters to the People Experience Partner. You will also contribute to people projects, policy development and continuous improvement activity
The Role
· Provide timely and accurate advice to employees and managers on people policies, procedures and day-to-day queries.
· Triage employee relations cases, independently managing lower to moderate-risk matters and escalating complex cases appropriately.
· Support formal processes including disciplinary, grievance, absence, probation and performance matters through effective coordination, documentation and guidance.
· Maintain accurate case records and employee data in line with privacy, confidentiality and data-management requirements.
· Support employee lifecycle activity, including onboarding, offboarding, contractual changes and benefits or payroll coordination where required.
· Coordinate client vetting requirements, monitor progress and support the delivery of relevant service measures.
· Support policy reviews, research, communications and the implementation of process or legislative changes.
· Contribute to People Experience projects focused on employee engagement, experience and operational improvement.
· Work collaboratively within the people experience team and with wider business stakeholders to support team and organisational priorities.
Essential Skills
· Experience in an HR advisory or generalist people role.
· A working knowledge of UK employment law and HR practice.
· A CIPD qualification at Level 3 or above.
· Confidence advising employees and managers, with the judgement to recognise when escalation is required.
· Excellent written and verbal communication skills, with a clear and professional approach.
· Strong organisation, planning and prioritisation skills, with the ability to manage a varied workload.
· Excellent attention to detail and the ability to handle sensitive information appropriately.
· Effective stakeholder-management and interpersonal skills.
· Confidence using Microsoft Office applications, including Word and Excel.
· The ability to work with complexity and nuance while maintaining a positive employee experience.
It would be great if you could also
· A CIPD qualification at Level 3 or above.
· Experience within a professional services environment.
· Experience within a fast-paced working environment.
