Role
We are seeking an adaptable and people-focused HR Business Partner to support both our Head Office support functions (including Operations, Customer Loyalty, Finance, Marketing, Legal) including our frontline employees in a call centre environment. This dual-facing role requires someone confident partnering across a variety of employee groups – from professional services teams to customer-facing colleagues – ensuring HR solutions are relevant, practical, and aligned to local and organisational needs.
With a focus on line manager capability, employee relations, and the implementation of centrally developed People Plans, this role plays a key part in building a consistent and positive employee experience across all supported teams.
Key Responsibilities
Strategic HR Partnership
- Build effective relationships with department leaders and operational managers across Head Office and the call centre.
- Understand the unique dynamics of both support and frontline teams, adapting your HR support accordingly.
- Partner with stakeholders to develop and deliver people strategies aligned with business objectives.
People Plan Implementation
- Deploy and action People Plans and HR initiatives developed by the central HR team, tailoring them for both support teams and call centre operations.
- Support the implementation of initiatives related to engagement, wellbeing, performance management, and leadership development.
- Provide feedback to the central HR function on the effectiveness of these initiatives across diverse employee groups.
Line Manager Capability Building
- Coach and support line managers across functions and operations to improve their confidence and consistency in managing people.
- Deliver tailored support and training where needed, especially for new or less experienced people managers.
- Promote proactive people management practices and early intervention on people issues.
Employee Relations (ER)
- Lead or support a wide range of ER matters across both employee groups, including disciplinary, grievance, capability, and absence management.
- Work in partnership with the central ER team to ensure compliance with employment law and policy and reduce risk.
- Help managers adopt a solutions-focused and fair approach to people challenges.
Talent, Engagement & Retention
- Support engagement and retention strategies tailored for both Head Office professionals and call centre frontline teams.
- Participate in talent planning, career development, and internal mobility processes.
- Help embed diversity, equity, and inclusion practices across your business areas.
HR Metrics & Reporting
- Monitor and analyse key people data (e.g. attrition, absence, case volumes) to identify trends and support decision-making.
- Provide regular updates and insights to functional and operational leaders to inform local people plans.
Requirements
- CIPD Level 5 qualified desired (or equivalent experience).
- Proven track record in a HR generalist role or HRBP experience in a fast-paced, multi-function environment.
- Experience supporting a mix of Head Office support teams and operational/frontline staff, such as contact centres or customer service environments.
- Strong working knowledge of UK employment law and employee relations best practice.
- Proven ability to influence, coach, and upskill line managers.
- Comfortable working with both strategic people priorities and operational HR tasks.
Preferred Experience
- Experience supporting call centre, customer service, or frontline operational teams.
- Comfortable flexing communication style between corporate and frontline audiences.
- Familiarity with delivering HR projects and initiatives across multiple departments.
Benefits Package
We’re dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Upon successful completion of your probation period, your benefits will include:
- Subsidised Bupa Private Healthcare
- Dental, Optical, Therapy Cash Plan
- Contributory Pension
- Discounted Gym & Health Club Membership
- Enhanced Maternity & Paternity Schemes
- Parking Facilities Including Access to EV Charging
- Long Service Awards
- Birthdays Off
- Increasing Annual Leave Entitlement
- Employee Referral Cash Reward
- Perkbox (freebies, discounts, and more)
- Employee Alarm Discount
- Cycle to Work Scheme
- Company Socials
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
Be you. Be more. Be Verisure.
