HR Operations Officer

We have an opportunity for a Senior HR Operations Officer to join our Total Rewards & People Experience team within People & Culture (P&C), based in Sydney. This role is the coalface for our employees and candidates, playing a key part in our People & Culture service delivery model by supporting process excellence and an outstanding experience across the employee lifecycle. Working closely with our India-based People Experience team and partners across IT, Finance and Payroll, you will build your HR expertise supporting complex employee lifecycle processes, provide specialised guidance on policy, and deliver exceptional service to people leaders and team members across our global operations.

• Case management ownership: Manage the day-to-day operation of our JIRA case management tool ensuring employee requests are triaged, tracked and resolved end to end.
• Employee lifecycle expertise: Handle a high volume of employee lifecycle requests, including onboarding, leave, mobility and offboarding, using your P&C knowledge to resolve queries accurately and within defined SLAs.
• Process improvement: Leverage AI tools and drive process enhancement initiatives, conducting ticket reviews to identify root causes of recurring issues and implementing practical fixes.
• Team support: Organise and allocate tickets amongst Coordinators, educating and supporting them in ticket handling and process enhancement, acting as a go-to expert
• Policy guidance: Provide authoritative interpretation and practical application of P&C policies, escalating complex or sensitive matters to the People Experience Team Lead in a timely and professional manner.
• Compliance support: Support compliance obligations including assisting with audits, maintaining accurate employment records and producing ad hoc reports to support data-driven decision making.

• HR operations experience: 3+ years' experience in HR operations, handling the end-to-end employee lifecycle.
• Case management know-how: Hands-on experience with a case management tool, ideally JIRA or a similar platform, and able to hit the ground running.
• Technical aptitude: Exposure to process automation and confident use of shared drive and document management tools.
• Policy knowledge: Working knowledge of employment legislation and P&C best practice, or a strong desire to develop this.
• Analytical mindset: Strong analytical and problem-solving capabilities, with a demonstrated ability to identify root causes.
• Stakeholder management: Excellent communication skills with the ability to work with diverse, geographically dispersed stakeholders, including India-based team members and functions such as IT, Finance and Payroll.
• Global matrix experience: Experience working in a global matrix organisation, comfortable with a high and varied volume of requests.

Remember – you might not tick all the boxes, but don't let that stop you from applying. We're more interested in how you work, your ability to solve problems and think big.

What could your Quantium Experience look like?

Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigor, precision, and by asking great questions – but it also means you can think big, outside the box, and push your problem-solving skills to the max.

By joining the Quantium team, you'll get to:

• Forge your path: Shape your career journey with opportunities to move across different teams or offices
• Find your kind: Embrace diversity and connect with like-minded professionals
• Make an impact: Drive transformational outcomes for leading FMCG clients through data-driven solutions

Benefits and Perks:

• Flexible work arrangements: work 2 days from home and 3 in the office
• Remote working: Option to work in another country for up to 30 calendar days per year – balancing your career with the freedom to work globally. Eligibility criteria apply.
• Discounts and perks: Enjoy access to a range of generous discounts from Woolworths, exclusive banking products, health insurance and novated leasing.

Quantium’s recruitment process involves the collection and use of personal information. Please click on the link “Privacy” for Quantium’s Collection Notice. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.