Human Centred Designer

Who we are

The Strategic Design team is a service design function that supports the Group in tackling big questions and complex problems impacting our customers and people. We support teams across the Group through strategic research and design activities in order to bring clarity and direction in end-to-end experiences, so that we deliver differentiated value for our customers, communities and our people.

What you’ll bring

Your skills as a hybrid researcher/designer will contribute towards developing the experience strategy for many products and services across the Group that have multiple touchpoints, including our customers, employees, technology, systems and processes.

• You have demonstrated industry experience across UX, Service Design, or Design equivalent, Customer Experience, Behavioural Research (agency or client side).

• You are curious to explore how things work and why people think and behave the way they do, with deep empathy for the customer and staff.

• You challenge assumptions and the status quo, through an inquisitive mind and out of the box thinking.

• You communicate concepts and ideas effectively visually.

• You are an active listener and work well with a diverse group of thinkers.

• You approach problems systematically with a natural ability to zoom in and out from big picture to detail understanding.

• You have a base working knowledge of UX, interaction design and usability principles.

• You have strong presentation and storytelling skills.

• You are curious and eager to explore new tools, and emerging techniques and approaches in design and research, particularly around Service Design, Design Thinking, Qualitative and Quantitative Research practice, Data Driven Design, Systems Thinking and Behavioural Design.

• You thrive within both a self-directed and team culture and navigate ambiguity comfortably.

What you’ll do

• Participate in insights generation to understand/reframe the problem, including stakeholder interviews, customer interviews and desk research.

• Support in synthesising insights into succinct findings via mixed media (reports, videos, journey maps etc)

• Support in planning and facilitating ideation sessions and workshops.

• Contribute ideas and collaborate with others to develop ideas into concepts.

• Support the team in developing prototypes and stimulus for testing and learning.

• Craft hypotheses and success metrics to evaluate concepts during testing.

• Support in the creation of project deliverables including service blueprints, insights reports, delivery roadmaps and end to end experience strategies.

Advertising End Date: 27/10/2024