Job Description
Ready to make a significant impact in a dynamic, global setting? As a Human Resources (HR) Business Advisory Support professional, you'll shape HR strategies across Australia and New Zealand, promoting change within our organization. You'll engage in case management, analytics, and project initiatives, working closely with the Regional HRBA Support Lead in Sydney on HR-wide change projects. Your ability to navigate a complex organization and utilize resources will be key to success.
Job Responsibilities:
- Manage HR cases, ensuring consistent, accurate, and timely processing while supporting the HRBA team with employee queries.
- Generate and analyze reports using management information systems (MIS) to support fact-based, metrics-driven client decisions.
- Observe risk and control policies, anticipate and escalate risk matters promptly, and engage with relevant stakeholders as required.
- Ensure policies and procedures are followed, train HR and clients on HR tools, and promote self-service where appropriate.
- Multi-task effectively, leveraging HR tools and resources to manage case and project components within a matrix organization.
- Communicate clearly and concisely, using multiple communication vehicles to engage and inform clients. Actively listen and ensure timely communication.
- Prioritize work effectively and contribute ideas for greater efficiencies in HR processes.
- Commit to self-development, increasing knowledge of HR policies and processes. Assume more complex work over time and partner with HR colleagues to execute HR initiatives aligned with business needs.
- Facilitate change and introduce improvements to current practices and procedures.
- Provide project management support for HR-related initiatives within LOBs and support cross-LOB and large-scale initiatives at a location level.
Required Qualifications, Capabilities, and Skills:
- Demonstrated expertise in Human Resources functions, with a strong understanding of industry-specific practices
- Strong attention to detail and experience in administrative tasks.
- Proficiency in business applications (e.g., Word, Excel, PowerPoint).
- Strong presentation and communication skills, with the ability to engage regional stakeholders and clients.
- Customer service focused, team player, and operates with professionalism, urgency, and responsiveness.
- Excellent problem-solving skills with the ability to apply sound judgment and logical thinking in decision-making processes.
- Minimum three years of experience in Human Resources.
- Solid reporting, reconciliation, and quantitative skills.
- Technically proficient in MS Office Suite (Word, Excel, PowerPoint).
- Demonstrated organizational skills, accuracy, and high attention to detail.
- Excellent written and verbal communication skills.
Preferred Qualifications, Capabilities, and Skills:
- Financial services experience (e.g. Asset & Wealth Management and Banking)
- Tertiary qualification in a relevant discipline or equivalent experience.
- Experience working in a matrix organization is an advantage.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
