ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Job Description
Lead state‑wide ICT operations across NSW, ensuring high‑quality service delivery, strong stakeholder engagement, and alignment with national ICT strategy.
Manage end‑to‑end ICT infrastructure and support services across multiple offices and project sites.
Oversee budgets, tendering, and team leadership.
The Opportunity
The State ICT Operations Manager plays a pivotal leadership role overseeing ICT operations across the state. This position is responsible for ensuring reliable, high‑quality ICT services, acting as the key point of contact for all interstate ICT activity, and driving continuous improvement to enhance customer experience and service performance.
With a strong focus on stakeholder engagement, project delivery, and people leadership—supported by solid technical expertise—the role also leads the tendering process, budgeting, and forecasting for regional ICT infrastructure.
Key responsibilities:
Oversee regional ICT operations to ensure services meet KPIs, SLAs, and deliver a seamless end‑user experience.
Manage state‑wide ICT infrastructure—including hardware deployment, connectivity, smart meeting rooms, CCTV, and support services—across all offices and project sites.
Act as the primary ICT representative for the region, aligning operations with national strategies, governance, and stakeholder expectations.
Lead the ICT team, workforce planning, project delivery, supplier engagement, and tender estimates to support ongoing business operations.
Monitor budgets, optimise financial performance, and provide regular reporting while driving continuous improvement in ICT service reliability and operations.
Required Skills and Competencies
ICT support experience across complex, geographically dispersed enterprise environments.
Demonstrated success leading high‑performing ICT teams, fostering collaboration, and delivering strong operational results.
Expertise in ICT strategy, including planning, budgeting, service level management, and full lifecycle project delivery.
Strong technical capability across WANs, LANs, TCP/IP, network architecture, cybersecurity best practices, and Microsoft Server technologies (AD, Group Policy, DNS, Print Services).
Proficient in Office 365 administration, hardware diagnostics, maintenance, and server rack configuration
ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
Top Skills
Acciona North Sydney, New South Wales, AUS Office
65 Berry St, North Sydney, New South Wales, Australia, 2060
