ICT Support Specialist

Title:

ICT Support Specialist

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

The Opportunity:

We are seeking expressions of interest for an ICT Support Specialist to join our team, where you will play a critical role in the management and maintenance of a range of technology products for our client. This is a client-facing position that requires a strong technical background in Information Technology.

The key responsibilities of the role will include, but is not limited to: 

• Provide administration and support for IT systems, including Local Area Networks (MS Server 2012, VMware).

• Manage and maintain ICT technology ensuring they are ready for use and tracking defects.

• Evaluate and optimise IT, ensuring alignment with industry best practices (e.g., ITIL) to improve efficiency and effectiveness.

• Develop and maintain procedural documentation to ensure consistent operation and support for systems.

• Offer subject matter expertise and advice on technology-enabled solutions for training and project processes.

• Collaborate with clients and external stakeholders to integrate technology systems into project operations.

• Assign and delegate tasks to team members, ensuring service continuity and operational efficiency.

• Prepare and deliver regular reporting on system performance and service delivery to the client.

As the ideal candidate you will bring:

Essential:

• Tertiary and/or vocational qualifications in IT or related fields.

• 3-5 years of experience in IT administration and simulation system management.

• Strong leadership skills, with the ability to manage and motivate a team.

• Excellent communication skills, both written and verbal, with the ability to manage stakeholder relationships effectively.

• ITIL Foundation certification (or higher) is preferred.

• NV1 Security clearance (or ability to obtain).

Benefits of KBR

• A workplace culture certified as a Great Place To Work (Aus, India, UK & US)

• Flexible working conditions

• Competitive salary (including annual reviews)

• Paid Parental leave

• Paid Reservist leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Discounted employee stock purchase plans

• Flu shots, skin checks and private health insurance discounts

• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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