Support onboarding of new Mid-Market/SMB accounts by managing onboarding steps, collaborating on projects to enhance product adoption, and making recommendations to improve customer onboarding experience.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
Attentive is looking for a proactive Solutions Associate to support our SMB and Mid-Market Sales Team. This role will report into the Senior Manager, Implementation and will work alongside Implementation Consultants to deliver a scaled implementation experience optimized for time to value.
What You'll Accomplish
- Manage critical account on-boarding steps for new Mid-Market/SMB account sign-ups
- Collaborate on projects to drive business outcomes including launching email customers and increasing existing customer product adoption
- Work directly with MM Sales & CS teams to increase launch efficiency
- Build creatives for Attentive Opt-in Units
- Collaborate with AEs on technical components of account onboarding
- Serve as a technical resources for AEs during sales process
- Identify solutions for automating steps in the onboarding process
- Make strategic recommendations to improve onboarding sequence to drive customer value during the free trial
Your Expertise
- 1+ years experience in marketing software for e-commerce and retail companies
- Technical aptitude and passion for Attentive technology platform
- Familiarity with common design best practices
- Self-starter, entrepreneurial mindset
- Strong track record of performance and organized
#LI-JH1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
Design Best Practices
Marketing Software
Attentive Sydney, New South Wales, AUS Office
Hub Australia Wynyard, Sydney, NSW, Australia, 2000
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