Consulting customers on the following crucial configuration tasks for SaaS platforms:
Single sign on (SSO) integration with identity provider platforms
Data integrations with student information systems, membership management systems, and HR information systems
Configuration of platform roles and permissions
Installation and configuration of LTI-compliant third party applications
Establishment of an account hierarchy that matches intended platform usage
Consulting customers on migration of content from third party platforms
Working with customers to scope and recommend technical solutions, including gathering technical and functional requirements
Supporting the customer with guidance on leveraging APIs for Instructure Products
Providing consulting to groups of varying sizes, audiences and experience levels. Your skills translating technical concepts into everyday language will be highly regarded
Researching and understanding client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience
Identifying areas where additional support, training, or consulting are needed
Participating in team projects that support goals and initiatives of the team
Building and maintaining technical documentation regarding integrations and systems involved in implementations
Consulting on how to use JavaScript and CSS overrides in Instructure products where supported
Experience designing and deploying technical solutions in a SaaS environment
Technical expertise with multiple identity provider authentication systems
Experience and familiarity in working with APIs
Experience with a programming language (JavaScript, Ruby, and/or Python are a plus)
Outstanding written and oral communication skills
Strong interpersonal skills and customer focus
Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities
Ability to engage with a wide variety of audiences, including academics/teachers, administrators and leadership.
Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate sessions
Working knowledge of technology deployment strategies and best practices, especially in an educational context
Experience building custom reports and data visualizations, and helping customers interpret and understand their data
