We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Implementation Consultant (Finance) at Civica
As Implementation Consultant (Finance), you will provide professional services to our customers across Australia, New Zealand, Papua New Guinea, and other international regions as needed. The primary focus of this role is to deliver consulting, training, and support services related to Civica’s School Manager software, particularly in the areas of financial management and billing. You will be working directly with our customers, come from a hands-on background with financial software solutions within educational environments and be offer expertise in implementing and optimising the solutions. This role will involve occasional travel to customer sites to deliver on-site services, and may need to be flexible in accommodating customer needs across the region.
You will assess and analyse existing and new customer processes to design tailored solutions and recommend enhancements that drive efficiency and effectiveness. By troubleshooting and resolving customer issues, you’ll contribute to improving operational workflows within schools. Gathering valuable feedback on software usage, you’ll identify opportunities for optimisation, helping to boost product adoption and customer satisfaction. You will assist with the resolution of escalated support tickets, ensuring prompt and effective outcomes, while maintaining thorough documentation to support seamless software utilisation.
You will work closely with other Civica teams to deliver on commercial objectives, all while upholding the highest standards of service delivery. Your efforts will play a key role in nurturing long-term, positive customer relationships and driving referrals.
What you will do to be successful in this role
- Consultancy experience with relevant educational experience, providing valuable advice to education organisations and customers
- Proven experience in school financial management and billing, with a strong understanding of how these processes function within school settings
- Strong interpersonal skills with the ability to engage effectively with customers at all levels, building relationships and trust
- Exceptional communication skills, with the ability to communicate confidently and clearly, both verbally and in writing
- Skilled in conducting investigative activities to assess current practices, with the expertise to reengineer them into more efficient processes aligned with Civica School Manager
- High level of written and verbal communication, including the ability to think quickly and problem-solve customer queries effectively
- Excellent time management, prioritisation, multi-tasking, and organisational skills, ensuring efficient delivery of services
- A strong sense of accountability, taking ownership of the delivery of professional services to ensure customer satisfaction
- Highly motivated, with a strong commitment to self-improvement, professional development, and customer satisfaction
- Independent, self-driven, and able to work well both autonomously and as part of a collaborative team
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
