Implementation Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice for many of the world's top merchants. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Implementation Manager

Adyen is looking for an Implementation manager with a solid understanding of and hands-on experience with technology, integration design, project management and a strong customer focus. As an Implementation manager, you will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform. Your focus will be on ensuring an exceptional merchant experience throughout the project lifecycle. 

In this role, you will have the opportunity to work on diverse projects that encompass various e-commerce payment solutions. By leveraging your technical proficiency and business acumen, you will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams. The ideal candidate is both consultative and technical. This position is based in our Sydney office, with possible opportunities to travel across Asia and beyond to assist our merchants and interface with other global offices.

What You’ll Do

• Act as a technical consultant to merchant, applying development expertise to deliver scalable, robust integrations aligned with payment best practices.
• Partner consultatively with merchants across verticals such as e-commerce, point of sale, and platform-based solutions to guide successful integrations.
• Collaborate cross-functionally with Sales, Account Management, Product, and Engineering to deliver seamless merchant experiences and drive continuous improvement.
• Leverage Projectment management frameworks & skills to manage and oversee high-quality integration projects, ensuring technical accuracy and delivery standards are met.
• Collaborate with Sales Managers and support pre-sales efforts by defining technical solutions, gathering requirements, and ensuring integration readiness prior to project kickoff.
• Provide consultation on optimising payment solutions, including checkout, authentication, omni-channel payments, and onboarding, while working with Developers and Product Managers to improve the platform.
• Contribute to product feedback loops by gathering and evaluating merchant input and communicating insights to Product and leadership teams,building strong relationships internally and externally.

Who You Are

• Demonstrated ability to rapidly learn new technologies and understand complex systems (e.g., Web APIs, databases, SDKs, SQL, JavaScript, HTML), with a strong desire to continuously improve technical acumen & skills.
• Experience integrating with Web APIs and/or providing technical consultation during integrations; familiarity with the payments industry is advantageous.
• Strong communication skills, with confidence leading discussions with senior stakeholders and the ability to clearly articulate practical solutions to complex integration challenges.
• Self-motivated and able to be highly productive with minimal supervision; able to make informed decisions and effectively prioritise competing internal and external requests.
• Strong project management and consultative skills, with a high level of attention to detail.
• Proven ability to operate effectively in ambiguous and rapidly changing environments.
• Fluent in English; additional languages are a plus.

Our Diversity, Equity, and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don't meet 100% of the criteria, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.