The Implementation Project Manager at Avetta oversees the implementation process for new and existing clients. Responsibilities include managing project timelines, requirements documentation, leading client meetings, onboarding contractors and suppliers, and continuously improving implementation processes. This role requires excellent communication, organizational skills, and a strong client-focused approach.
Summary:
Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 100k+ active customers in over 100 countries spanning across a wide range of industries.
When a new client is engaged with Avetta, the Implementation Project Manager manages the implementation project through to project completion. The Implementation Project Manager will be one of the major representatives of the relationship the client will have with Avetta. The Implementation Project Manager is an expert on the Avetta platform and an efficient and effective project manager.
Essential Duties and Responsibilities
- Manage the end-to-end implementation for new clients and existing client expansions.
- Drive and lead the client kick-off meeting (typically in-person).
- Ensure that client configuration and business requirements documents are accurate, complete, and signed-off by client including user-acceptance testing.
- Define, set, manage and meet each set of project plan goals (adhering to internal process and timelines) to ensure client & Avetta expectations including project goals, timelines, contractor on-boarding and client engagement are met.
- Present & implement best practice workflows to the client, and appropriately respond to clients’ needs to align their internal process to the Avetta platform.
- Personally engage, monitor and drive the contractor/supplier on-boarding process and communicate to internal and external stakeholders.
- Understand use-case scenarios of standard configuration vs. non-standard configuration.
- Verify internal testing of the configuration and/or developed functionality is completed.
- Serve as subject matter expert (SME) regarding implementation processes, workflows, timelines and best practices.
- Continually analyze and improve new and existing client implementation processes and procedures.
- Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
- Maintain and improve all Avetta implementation project resource documents.
- Provide mentoring and coaching for other Implementation Project Managers and assist with training of new team members.
Required Skills:
- Ability to place the client first.
- Excellent communication skills -- interpersonal, written and public speaking.
- Organized and able to manage multiple clients/projects concurrently.
- Superior customer service to internal and external clients.
- Strong leader who is able to work in a team environment and solve problems creatively and efficiently.
- Comfortable using technology and able to explain it effectively to others.
- Attention to detail; especially as you monitor data and analyze reports especially those associated with contractor/supplier yield metrics, client satisfaction and initial user adoption.
- Strong organizational and time management skills.
- Hold people accountable, keeping to deadlines, escalation process experience
- Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment
- Ability to identify, engage and manage necessary resources (including personnel & fiduciary).
Minimum Qualifications
- Prefer a bachelor’s degree in a technical related field of study
- Project Management Professional or similar certification preferred
- Equivalent experience may be accepted
- Must have 3+ years of project management experience within software/SaaS industries
- MS Project, Jira or equivalent project management software experience required
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