The Implementation Project Manager (IPM) plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Professional Services, the IPM serves as the single point of contact for clients throughout the project lifecycle – from initial planning to successful go-live and post go-live review.
The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Duties, responsibilities and activities may change at any time according to business needs.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Implementation Readiness: Establish internal and external documentation frameworks, including project folders, stakeholder contact plans and client introductory decks.
- Project Planning & Execution: Develop and manage detailed project plans, high-level timelines and governance packs using tools like Microsoft Project.
- Client Collaboration: Prepare kickoff materials, lead onsite and remote discovery sessions and align deliverables with client objectives.
- Stakeholder Communication: Act as the primary liaison between internal teams, vendors, and clients, ensuring clear communication and alignment on objectives.
- Process Management: Support Business Integrations in drafting Implementation Requirements Documents (IRD) and catalogues, covering business rules, workflows, and system integration requirements.
- UAT Support: Oversee user acceptance testing, ensuring feedback is captured and sign-off achieved.
- Pre-Go-Live Excellence: Develop comprehensive pre-go-live checklists and conduct robust post-implementation reviews.
- Risk Management: Proactively identify risks, triage issues, and drive escalation or resolution as needed.
- Team Leadership: Manage resources, timelines, and project financials to ensure on-target delivery.
Required Skills, Education and Experience
- Bachelor’s degree in Business, Project Management or a related field.
- Desired PMP Certification or equivalent.
- 3+ years of experience in project management, preferably in process implementation or client services.
- Exceptional communication, organizational, and problem-solving skills.
- Strong yet flexible execution focus with attention to detail and a results-driven mindset.
- Ability to manage multiple priorities in fast-paced, deadline-driven environments.
- Full fluency in English (additional languages, particularly in Latin America and Asia, are a plus).
- Willingness to travel when required.
Competencies:
- Problem Solving/Analysis.
- Strategic Thinking.
- Results Driven with Strong Execution Focus.
- Technical and Market Knowledge.
- Process Management and Optimization.
- Communication Proficiency.
- Self-motivated, independent thinker.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.
Supervisory Responsibility
None
Travel Requirements
Travel may be required.
Compensation
Good faith annual salary is $100,000 USD commensurate with years and type of experience.
