Incident Response Specialist, Group Cyber

Primary DetailsTime Type: Full time

Worker Type: Employee

• Location: Sydney

• Type: Permanent, full time

• Hybrid role, Happy to talk flexible working

The opportunity

Reporting to the GSOC Manager, the Incident Response Specialist will be a key member of our rapidly growing Global Security Operations team. This dynamic role combines hands-on technical analysis with stakeholder engagement and incident coordination. The successful candidate will analyze cyber threats, prioritize security events, and drive remediation efforts. Additionally, they will serve as an escalation point for the analyst team, ensuring efficient incident management and effective response to key cyber threat events.

A key focus of the role is to provide effective, proactive, and analytical responses to cybersecurity-related incidents to prevent QBE from becoming compromised by threat actors and techniques. The successful candidate will be a technical advisor for the Regional GSOC Managers, Divisional Cybersecurity teams and various key stakeholders.

Your new role

• Provide expert technical support to coordinate and resolve enterprise-wide cybersecurity incidents, ensuring prompt and effective incident handling.

• Act as a point of contact and escalation point for Tier 1 and Tier 2 analysts during incidents or when further review of the ticket is required.

• Serve as a bridge or conduit between GSOC managers and the analyst team to ensure clear communications.

• Ensure quality assurance of ticket handling and analysis, maintaining high standards in incident management. Be the go-to person for the region in the absence of the GSOC manager.

• Manage stakeholders and act as a technical SME on GSOC-related matters during operational hours, requiring good communication skills and the ability to articulate to non-technical audiences.

• Work closely with the global team and other regional IR teams to support the improvement of operational efficiency and maturity of SOC through initiatives or project work.

• Support other regional requests from stakeholders, such as eDiscovery, verifying business impact threat analysis, etc.

• Support the region with research and analysis via threat intelligence.

About you

• You have experience in incident response, particularly in coordinating communications during, post-incident and ensuring effective resolution.

• You possess strong technical knowledge in incident response, threat intelligence, and SOC operations.

• You are adept at managing stakeholders and acting as a technical SME on GSOC-related matters during operational hours.

• You have excellent communication skills and can articulate complex technical information to non-technical audiences.

• You aspire to mentor and exhibit leadership traits, guiding and advising security analysts on proper triage processes and best practices.

• You are capable of ensuring quality assurance of ticket handling and analysis, maintaining high standards in incident management.

• You can serve as a bridge or conduit between GSOC managers and the analyst team to ensure clear communications.

• You are willing to work closely with the global team and other regional IR teams to support the improvement of operational efficiency and maturity of SOC through initiatives or project work.

Additional Benefits

• Gain global exposure and experience in the insurance sector, which is part of critical infrastructure.

• Opportunities to make a mark and build a bright career pathway.

• Attend local and regional conferences and have speaking opportunities based on your own initiatives.

• Access to a cybersecurity training platform provided by a vendor to GSOC.

• Enjoy work-life balance with the flexibility of working hybrid – 2 days in the office.

• Benefit from a management team that is ready to support your personal and professional growth.

Preferred Licenses/Certifications:

• GIAC Certification (GCIH), (GCIA), (GPEN), (GREM)

• Offensive Security Certified Professional (OSCP)

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Adaptability, Business Continuity, Communication, Critical Thinking, Customer Service, Cybersecurity Risk Management, Digital Forensics, Forensic Investigations, Intentional collaboration, Malware Analysis, Managing performance, Process Improvements, Reporting and Analysis, Risk Management, Stakeholder Management

Application Close Date: 14/04/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.