Infrastructure Analyst

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

The Infrastructure Analyst supports our Line 1 and Line 2 Service desk and will interact and liaise with customers in response to Technology queries, issues, concerns and requests to provide a world-class Technology support service for all Dexus staff, partners and guests.

You will make an impact by:

• Day-to-day support operations of Technology within Dexus, working on 1st level and 2nd level frontline support
• Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
• Manage the Techbar walk-in service, providing a friendly and knowledgeable service to Dexus staff who visit the Techbar.
• Manage the incoming requests through the service desk system, ensuring customers are responded to in a timely manner, kept informed and more importantly queries/issues resolved in a timely manner
• Manage the internal and external phone calls, answering in a timely manner
• Manage and support Audio Visual technologies in high profile events, presentations and meetings

About You

• Higher School Certificate or equivalent
• Certifications in Microsoft, Citrix, Cisco and other relevant industry qualifications will be highly regarded
• Proven track record in a technology support role, providing exceptional customer service
• Core experience with Microsoft Technologies – Windows 11, Active Directory, Microsoft Entra, Office 365, Windows Server, Azure, Teams, OneDrive
• Additional experience with the following technologies is an advantage – Citrix, Networks, Cisco, Aruba, SCCM, Intune / MDM and meeting room technologies (Creston and Polycom)
• Exposure to high-end corporate environments

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:

• Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether it’s working from home or collaborating in our state of the art and award-winning offices, we’ve got you covered. 
• Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.  
• Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey. 
• Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.
• Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.
• Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration.