Infrastructure Management Lead - Sydney

About Accenture:

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.

Visit us at www.accenture.com  

About the Role:

We are seeking an Infrastructure Management lead responsible for managing and collaborating with client stakeholders, acting as an SME with deep knowledge and experience in Service delivery. You will manage the delivery of large, complex projects having technologies not limited to Operating systems, Storage & Backup, Database, Network, End user computing, Service Desk etc.

You will drive profitability and continued success by managing service quality and cost and leading delivery. Your role will involve measuring and communicating progress to leadership within committed time frames, as well as proactively supporting sales through innovative solutions and delivery excellence.
 

Role Responsibilities: 

• Manage and collaborate with Client Stakeholders.

• Expected to be a SME with deep knowledge and experience in IT Infrastructure operations, infrastructure planning and strategy.
  - Should have Influencing and Advisory skills.
  - Responsible for team decisions and collaborate with onshore and Offshore teams.
  - Engage with multiple teams and contribute on key decisions.
  - Expected to provide solutions to problems that apply across multiple teams.
  - Manage the delivery of large, complex projects using appropriate frameworks.
  - Drive profitability and continued success by managing service quality and cost.
  - Lead delivery and ensure timely completion of projects.
  - Measure and communicate progress to leadership within committed time frames.
  - Proactively support sales through innovative solutions and delivery excellence.

Professional & Technical Skills: 
- Proficiency in Service Delivery.
- Strong understanding of project management methodologies and frameworks.
- Experience in IT Infrastructure operations, Infrastructure strategy and planning - managing large, complex projects.
- Ability to manage service quality and cost effectively.

Additional Information: 
- The candidate should have a minimum of 8 years of experience in Service Delivery.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction 

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Progressive Employee Benefits – Australia 

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
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