Inside Account Manager

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:

As an Inside Account Manager you will be responsible for growing, developing and managing Xero’s relationships with existing Xero Accounting & Bookkeeping Partners. This phone based role includes moving them through Xero status’ by signing clients onto Xero, developing business plans with partners to develop their online strategy and managing within dedicated regions to recruit, educate and grow the Xero Partner channel. 

What you'll do:

• Effective territory management through categorisation and prioritisation of all new andexisting Accounting and Bookkeeping Partners
• Identify sales opportunities to build a sales pipeline
• Prioritise and manage your day to optimise calling time to meet monthly sales and call targets
• Identify opportunities to develop business plans to produce larger or longer term deals and work with the Partner to implement them and manage on an ongoing basis
• Run and present at Xero sales events and drive partner attendance to these events
• Increase penetration within the existing Partner base 
• Ensure knowledge of Xero features and functionality is kept up to date via Xero training and update webinars
• Ensure activity targets are met
• Increase and maintain the percentage of certified partners ensuring attendance of re-certification where required
• Keep all information, relating to inbound and outbound calls, up-to-date at all times inSalesforce

What you'll bring with you:

• Direct experience in inbound phone and email sales with proven sales performance
• An interest and intrigue in the emerging online accounting market
• Ability to create a quick and strong rapport with partners over the phone
• Attention to detail and follow-up
• A process-driven mindset and takes ownership 
• A go-getter mentality with loads of initiative and self-motivation 
• Accounting product knowledge and understanding of the workings of an accounting practice
• Experience with managing long term client relationships

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.