Handles inbound customer enquiries, processes orders, coordinates fulfilment, provides product recommendations, prepares quotations, manages order statuses, and identifies upsell and cross-sell opportunities. The role supports outside sales while collaborating with operations, inventory, suppliers, and technical teams to resolve issues and deliver security, networking, datacom, and telecommunications solutions to B2B customers.
Inside Sales - Communications & Security Solutions (CSS)
- Anixter Australia
- Sydney Location
Location Note: This position is currently based at our Silverwater office. As part of our continued growth, we are planning an office relocation in 2027 to support our evolving business.
The Role
We’re looking for a proactive, customer‑focused Inside Sales Representative to join our collaborative team delivering B2B Security, Networking, Datacom, and Telecom product solutions.
If you’re energised by customer interaction, enjoy being busy, and get satisfaction from making things happen, this role is made for you.
Why This Role Matters
As a key point of contact for integrator customers, you’ll support our Outside Sales team to manage day-to-day customer needs, provide product solutions, and a seamless customer experience.
Your ability to handle enquiries, resolve supply challenges, and spot opportunities strengthens relationships and supports revenue growth.
What You’ll Do
- Customer Enquiries: Handle inbound calls and emails with prompt, accurate support.
- Order Management: Create and process orders with high accuracy.
- Fulfilment Coordination: Verify orders, manage fulfilment, and communicate stock, lead times, and delivery updates.
- Product & Solution Selling: Recommend products and alternatives that meet customer needs, while driving upsell and cross‑sell opportunities.
- Value‑Added Services: Promote Wesco Anixter’s supply chain service offerings, including kitting and project staging
- Quoting: Support Outside Sales to prepare, issue, and follow up on quotations.
- Order Status Management: Monitor open orders, backorders, and expediting requirements.
- Internal Collaboration: Work with outside sales, operations, technology support, inventory, and suppliers to resolve issues and deliver outcomes
What Success Looks Like
- Strong, trusted customer relationships
- Accurate and timely order processing
- Proactive, solution‑based selling
- Clear, professional communication at every stage, predominantly via phone
- Effective qualification and development of opportunities
- Smooth coordination with internal teams
- Reliable ownership of customer commitments
What You Bring
- Strong phone presence with the ability to sell
- Excellent written and verbal communication skills
- Experience in a fast‑paced customer service or inside sales environment
- Technical aptitude with a willingness to learn products, system design, and solutions
- Excellent administration and organisational skills
- Inside Sales or relevant experience in a technology/wholesale distribution environment (highly regarded)
- Experience in, or an understanding of, the security, telecommunications, infrastructure cabling, networking, or related technology industries (preferred).
About Wesco Anixter
We build, connect, power, and protect the world.
Wesco Anixter is the international go-to-market brand of Wesco, combining the scale and resources of a global organisation with strong local knowledge and in-country expertise.
In Australia and New Zealand, our businesses operate across commercial sales, distribution, security, networking, communications, and data centre solutions, as well as the manufacture of unified video, access, and security systems. This role sits within our legacy business, under Anixter Australia.
About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. This posting is for a current, active vacancy intended for immediate hire.
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