Intermediate QA Analyst - 1 year contract

Responsibilities:

• Identify test scenarios that are critical and repetitive and automate them, overseeing their execution and maintenance.
• Work with the team to ensure bugs are triaged and resolved in time, creating a culture of quality in the production teams you are part of.
• Create and execute test plans on multiple projects concurrently, documenting results and working with teammates to identify root causes.
• Seek to understand project and customer context, objectives and use cases.
• Collaborate with project teammates to deliver high quality software that meets customer requirements.
• Develop strategies for continuous improvement of software and its quality, such as manual test plans, automated testing technologies, performance and load testing frameworks, etc.
• Work closely with customers and project teammates to ensure requirements are testable and the delivered solutions are coherent, consistent and complete.
• Contribute to project functions by attending standups and planning meetings, contributing to risk and hazard identification and analysis, identifying issues and working to resolve them.
• Understand the highly technical features and functionality of Smile Digital Health’s products in detail in order to plan for testing and other QA activities.
• Mentor new team members.
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.  
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.

Requirements:

• Minimum 5 years experience in software testing.
• Experience working with automated testing tools is an asset; our products are highly technical in nature and automated testing adds a great deal of value.
• Excellent problem recognition and problem-solving abilities.
• Excellent analytical, interpersonal, prioritization, and organization skills.
• Demonstrated ability to work in a team and interact effectively with teams, stakeholders and clients.
• Proven knowledge and judgment in escalating issues when needed.
• Experience in electronic health records or systems integration projects an asset.
• Experience in REST API and Web application testing using tools such as Postman.
• Successful completion of an undergraduate degree required in Health Informatics, Computer Science, Engineering, Business or related field is preferred.