Provides customer service and internal sales support to electrical trade and commercial customers. Responsibilities include preparing quotes, processing orders, recommending products, supporting branch sales, receiving and dispatching stock, picking and packing orders, loading and unloading deliveries, maintaining inventory, cleaning work areas, and completing local deliveries safely. The role requires collaboration across showroom, warehouse, and delivery functions while following workplace health and safety procedures.
Company Description
John R Turk, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
Job DescriptionThis varied role will suit someone who enjoys working with customers, has an interest in sales, and is happy to support the day-to-day operations of a busy branch.
You will work closely with our customers and branch team to provide exceptional service, while also supporting our warehouse and delivery functions.
A typical day will involve:
- Providing friendly and knowledgeable customer service to a wide range of electrical trades and commercial customers
- Assisting customers in the showroom, over the phone and via email
- Responding to customer enquiries, preparing quotes and processing sales orders
- Building strong customer relationships and identifying opportunities to recommend suitable products and solutions
- Supporting the sales team with product availability, pricing, order updates and follow-up
- Processing and dispatching customer orders accurately and efficiently
- Receiving, checking and booking in incoming stock and purchase orders
- Picking and packing customer orders
- Loading and unloading deliveries safely
- Maintaining accurate inventory records and supporting stocktakes
- Keeping the showroom, warehouse and surrounding areas clean, safe and well organised
- Completing deliveries in a safe and courteous manner while complying with all road rules
- Contributing to our strong safety culture and following all workplace health and safety procedures
You may have previous experience in a customer service, internal sales, retail, trade counter, warehousing or storeperson role. Experience in electrical wholesale, hardware, building supplies or a related industry would be advantageous, but it is not essential.
Most importantly, you will be:
- Enthusiastic, friendly and confident engaging with customers
- Interested in developing your sales and product knowledge
- Organised, reliable and able to manage competing priorities
- A team player who is willing to support both the sales and warehouse functions
- Customer-focused, with a strong commitment to providing exceptional service
- Ambitious and motivated to learn and build a career with us
- Physically capable of undertaking general warehouse duties
- Safety-conscious and committed to following safe work practice
You will also need:
- A current driver’s licence and a clean driving record
- A current forklift licence, or a willingness to obtain one — desirable
Why join Rexel?
We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.
- Genuine career opportunities
- Access to SkillUp learning platform
- Global business
- Committed to a making a sustainable future possible
- We are passionate about being a genuinely diverse and inclusive business.
- Paid parental leave
- We are proud of our “Women in Rexel” program.
- Chance of global mobility if desired, with more than 1,900 branches across 21 countries.
- We have a ‘top of the range’ rewards and discounts platform called KUDO$
- Wellbeing support program and birthday leave!
#powerupyourcareer
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