Why join us?
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
JOB SUMMARY
Responsible for the client experience as it relates to international sales clients and customers. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
ESSENTIAL FUNCTIONS
Operate as the lead point of contact for any and all matters specific to given customer accounts
Manage client inquiries including: inventory tracking, sample requests, order placement, product information, and project specific follow-up
Work cross-functionally with colleagues and managers in operations, resource management, quality assurance and fulfillment
Collaborate with sales team to design expansion plans and account management strategies
Develop and nurture strong working relationships both internally and externally
Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
Miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards
MAGNITUDE AND RELATIONSHIP REPORTING
This position reports to Manager, International Sales Support
CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION
This position has contact with our international logistics, credit, resource management, quality assurance and warehouse staff. Additionally, there is direct contact with local sales reps and sales coordinators in other offices as needed for samples and project follow-up.
KNOWLEDGE AND SKILLS
Proficient in MS word and excel
Ability to make decisions and solve problems independently and professionally
Excellent interpersonal and communication skills
Detail oriented and organized with an ability to multitask
Driven, self starter who is comfortable working autonomously
Superior time management skills and comprehension of global time zones
Desire to work as part of a team
EDUCATION AND EXPERIENCE
Bachelor's degree in Business Administration or related field of study
Minimum 4 years of related experience
Who We Hire?
Simply put, we hire everyone. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
