Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
Anduril is a defence technology company, bringing Silicon Valley talent and funding to the defence sector. Our technology helps our customers solve their toughest challenges by enabling them to make better, more informed decisions in life-and-death situations. We’ve assembled a diverse team of experts in artificial intelligence, computer vision, sensor fusion, optics, and data analysis to create software and hardware solutions that radically evolve the defence capabilities of the United States, and are now seeking to replicate our successes internationally with a team based in Australia. If you are passionate about solving problems that have real impact, we want you to join Anduril and help us build the future of defence capability.
Job Description:
We are looking for a highly motivated individual to join our Enterprise IT Operations team. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement. This position will support key day-to-day processes such as technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.
Responsibilities:
- Provide on-site and remote technical support for software and hardware.
- Handle tickets in the Jira Service Management system.
- License administration of end user software including but not limited to Adobe, Lucid, etc.
- Identify persistent problems and recurring failures for root cause analysis.
- Windows, Linux and Apple computer management.
- Responsible for deploying, recovering, maintaining and tracking of IT hardware.
- Identify and document knowledge articles and SOPs for end users and internal IT.
- Assist with on-going operational improvements.
- Participate in or lead projects as assigned.
- Participate in a weekly on-call rotation.
- Travel to our Melbourne and Canberra offices
Requirements:
- Bachelor's degree in computer science or a related field, or equivalent experience.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Extremely detailed oriented.
- Excellent customer service.
- Strong analytical and problem-solving skills.
- Experience with ticketing systems and managing a ticket queue.
- Experience with IT systems, networks and related technologies.
- Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
- Excellent knowledge of PC and Apple hardware.
- Ability to obtain and maintain an Australian Government Security Clearance
Preferred Qualifications:
- Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
- Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
- Experience with Zoom and related video conferencing hardware.
- Experience with Okta or other similar IAM tools.
- Experience in a Zero Trust / BeyondCorp environment.
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
- Platinum Healthcare Benefits: For U.S. roles, we offer top tier platinum coverage (medical, dental, vision) that are 100% covered by Anduril for you and 90% covered for your dependents.
- For UK roles, Private Medical Insurance (PMI): Anduril will cover the full cost of the insurance premium for an employee and dependents.
- For AUS roles, Private health plan through Bupa: Coverage is fully subsidized by Anduril.
- Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents.
- Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans.
- 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition.
- Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting.
- Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more. Additional work-life services, such as free legal and financial support, available to you as well.
- A professional development stipend is available to all Andurilians.
- Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens.
- Company-funded commuter benefits available based on your region.
- Relocation assistance (depending on role eligibility).
- 401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you!
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.
Top Skills
What We Do
Anduril is a defense products company. Unlike most defense companies, we don’t wait for our customers to tell us what they need. We identify problems, privately fund our R&D and sell finished products off the shelf. Ideas are turned into deployed capabilities in months, not years.
Why Work With Us
Thinkers and doers working interdependently. We bring the brightest minds and best-in-class talent together with veterans who have lived the problems of our warfighters.
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