The IT Engineer will manage end-user IT support, focusing on desktop support, account management, troubleshooting, and improving processes, while providing hands-on support across the APAC region.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are seeking an in office, hands-on IT Engineer (End User Services) to support our employees in our Sydney office and throughout the APAC region. The ideal candidate will possess a broad skillset in End User Support and IT Infrastructure, demonstrating a self-starter attitude who can efficiently manage daily operations while also planning and working towards long-term IT goals. Your day-to-day role will involve managing end-to-end desktop support, from procurement to deployment, and ensuring our users have the necessary IT services and support to be productive across Australia and the wider global region.
We are looking for a resourceful and technical individual who thrives in a dynamic, multinational environment. The successful candidate will be cool under pressure and exhibit a high sense of autonomy and job ownership. Since English is our primary support language globally, fluency in English is essential to effectively communicate and collaborate with our international teams and users. A strong service focus and customer-first mentality are also crucial, as is a desire to grow your career alongside the business in the region.
What You’ll Do
- Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
- Executive support as needed
- IT account and asset management for onboarding/offboarding of employees
- Diagnosis and repair of end-user devices
- IT ticket management
- Resolution of escalated technical IT matters
- Manage and deploy corporate PCs/Macs
- Support company events
- Support conference room hardware (Zoom Rooms) setups and troubleshooting
- Coordinate warranty repairs
- Ship, recycle, and dispose of devices
- Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
- Participate in staffing the Virtual Walk-up (open Zoom Room) for end users that need help
- Provide occasional on-call weekend support
- Look for ways to improve current processes and make suggestions on improvements
Requirements
- Finished formal education in Computer Science/Information Technology or related discipline, or 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles
- Excellent communication skills in English
- Experience in supporting Microsoft Windows, Mac OS, G Suite and Office365
- Can troubleshoot hardware/software issues for Windows and Apple devices
- Shows a history of giving excellent customer service and focus
- Highly motivated individual with experience getting things done in a fast-paced environment
- Able to travel within APAC region
- Eligibility of employment in your location (no VISA sponsorships)
Nice to Have
- ITIL, CompTIA, and/or Microsoft certifications
- Knowledge with general IT security controls and best practices
- Experience documenting IT applications and training users
- Cisco Meraki knowledge
- Knowledge of asset management best practices
- Previous experience with cloud/SaaS and/or virtualization technologies
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Top Skills
Cisco Meraki
Google Suite
macOS
Windows
Office365
Okta
Zoom
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