IT Engineer

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our Sydney office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations.

As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You’ll gain exposure to Azure AD/Entra ID, and a wide range of SaaS tools, working closely with experienced engineers who have built a world-class platform. If you’re someone who loves solving problems, improving processes, and enabling others through tech, this role is for you!

This is a hybrid role, requiring 4 in-office days at our Sydney office to support our growing Sydney-based team.

• Act as the first point of contact for employees needing ICT support in the Sydney region, troubleshooting and assisting with technical issues related to hardware, software, or infrastructure
• Respond to and resolve (or escalate) service desk tickets in a timely and efficient manner
• Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
• Procure, configure, manage, and deploy new hardware and software for new hires, including updating the IT asset register. 
• Collaborate with infrastructure engineers to lead system federation, and infrastructure automations.
• Evangelise a CLI-based approach to system administration, managing tools like Entra ID, Google Workspace and the Atlassian Suite.
• Extend employee lifecycle automation to cover Mobile Device Management, hardware provisioning, and security controls in services like Crowdstrike.
• Maintain and enhance a preventative maintenance schedule to reduce downtime
• Identify, own and drive system improvements and lead small-medium-scale implementation projects
• Perform other tasks as directed to support business and technical operations

• 3+ years of experience in a similar IT support role within a high-growth environment
• You’re passionate about technology and thrive in a fast-paced environment
• Strong troubleshooting and analytical skills with a logical approach to solving problems
• You come with an automate first mentality leveraging your experience using powershell, python or typescript to build integrations between systems for IT. 
• Hands on experience using CLI tools to administer Microsoft Azure/Entra and/or Google Workspace
• Familiarity with RBAC and GBAC concepts for access provisioning and access reviews.
• Remediation of workstation vulnerabilities and potential risk mitigation and resolution.
• Solid understanding of mobile device management (MDM), and IT infrastructure
• Working knowledge of ITIL or other IT support frameworks
• Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
• Self motivated, dependable, and comfortable working both independently and as part of a team
• Comfortable working 4 days on-site in our Sydney Office, with flexibility for occasional after-hours suppor

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

1. Initial call with our Talent Acquisition Team
   You'll have an initial call with our Talent Acquisition Team to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the IT Manager
   You'll get to meet with the IT Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!