Red Cup IT Logo

Red Cup IT

IT Help Desk Technician (Monday-Friday)

Reposted 21 Days Ago
In-Office
8 Locations
Mid level
In-Office
8 Locations
Mid level
Provide first-level technical support to end users, troubleshoot hardware and software issues, manage user accounts, and ensure high user satisfaction.
The summary above was generated by AI
Job Overview

Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.

Key Responsibilities
  • Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
  • Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
  • Manage user accounts and access permissions using Active Directory or similar tools.
  • Assist with hardware setups, software installations, and basic network troubleshooting.
  • Document user problems, resolutions, and follow up to ensure issue closure.
  • Collaborate with IT teams to escalate and resolve complex issues.
  • Maintain IT asset inventory and contribute to knowledge base resources.
  • Provide excellent customer service with clear communication.
Requirements
  • 3+ years of experience in IT help desk or support roles.
  • Familiarity with Windows and macOS environments.
  • Strong problem-solving and communication skills.
  • Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
  • Experience with Active Directory, ticketing systems, and basic networking.

Top Skills

Active Directory
Basic Networking
macOS
Ticketing Systems
Windows

Similar Jobs

40 Minutes Ago
Hybrid
Toronto, ON, CAN
Senior level
Senior level
Enterprise Web • Fintech • Financial Services
Develop scalable backend features using Python, mentor team members, ensure product quality, and collaborate on DevOps practices.
Top Skills: Amazon Web ServicesAsync IoGrpcNumpyPandasPythonRestful ApiTerraform
2 Hours Ago
Hybrid
8 Locations
Senior level
Senior level
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead the architecture and implementation of features in our Banking product suite, mentor engineers, and ensure high-quality banking experiences for users.
Top Skills: Ai ToolsDaggerEspressoGradleKotlinLeakcanaryMortarOkhttpProtocol BuffersRxjavaService ApisSnapshotVendor Sdks
2 Hours Ago
Hybrid
8 Locations
Senior level
Senior level
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead the strategy and execution of printer routing and configuration for Square's F&B Service team, focusing on enhancing restaurant technology and improving customer experience.
Top Skills: Enterprise SoftwarePoint Of Sale SystemsTechnical Architecture

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account