Provide first-level technical support to end users, troubleshoot hardware and software issues, manage user accounts, and ensure high user satisfaction.
Job Overview
Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.
Key Responsibilities- Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
- Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
- Manage user accounts and access permissions using Active Directory or similar tools.
- Assist with hardware setups, software installations, and basic network troubleshooting.
- Document user problems, resolutions, and follow up to ensure issue closure.
- Collaborate with IT teams to escalate and resolve complex issues.
- Maintain IT asset inventory and contribute to knowledge base resources.
- Provide excellent customer service with clear communication.
- 3+ years of experience in IT help desk or support roles.
- Familiarity with Windows and macOS environments.
- Strong problem-solving and communication skills.
- Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
- Experience with Active Directory, ticketing systems, and basic networking.
Top Skills
Active Directory
Basic Networking
macOS
Ticketing Systems
Windows
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Product Manager for Insurance & Risk will strategize and deliver insurance data services while integrating with insurer systems to enhance safety outcomes and operationalize insurance workflows.
Top Skills:
APIsDashboardsData ModelsIntegrations
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Principal Cloud DevOps Engineer will design, implement, and manage scalable cloud infrastructure, optimizing systems and driving automation, while promoting DevOps culture within the organization.
Top Skills:
AWSC#C++Ci/CdCloudFormationCloudwatchDockerEcsEksElk StackGrafanaInfrastructure As CodeKubernetesPrometheusTerraform
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
As a Software Engineer I, you will develop and maintain software for event-driven automation, collaborate across teams, and ensure code quality.
Top Skills:
ElixirGitGoJavaJavaScriptPythonReactRubyTypescript
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
