IT Infrastructure Engineer

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience. 

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

We are looking for an IT Infrastructure Engineer to join our IT department. You will be responsible for managing our server, and network infrastructures. 

The IT Infrastructure Engineer responsibilities include monitoring system performance and configuring new software and hardware. To be successful in this role, you should have excellent troubleshooting skills and hands-on experience with various operating systems as well as a keen interest in Microsoft based systems as well as Aruba, Palo Alto networking devices 

Ultimately, you will ensure our infrastructure & networks run smoothly. 

This role is a permanent, full-time position based in our Sydney office.

• Configure internal IT and AV systems 

• Manage & upgrade the network infrastructure 

• Provide level 2 and 3 support to internal users and level 1 when required 

• Install and configure laptops, servers, AV devices, and firewalls 

• Train new system users, resolve user account issues when needed 

• Monitor the performance of devices including laptops, networks, servers, software and hardware 

• Ensure the smooth deployment of new applications 

• Update technical documentations

• Minimum 5 years’ experience within IT sector support roles 

• Good knowledge of at least one scripting language 

• Solid understanding of LAN/WAN networks and firewall technology (2-3 years networking experience) 

• Strong knowledge of system security procedures 

• Experience in working autonomously and taking ownership of problems and projects 

• Good problem-solving and communication skills 

• Excellent interpersonal and collaboration skills 

• BSc in Computer Science or related experience 

• CompTIA A+ and Network+ / CCNA 

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.