IT Operations Analyst

Stake is looking for an IT Operations Analyst to join us at our Sydney CBD HQ with a flexible hybrid working model.
We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 700,000+ customers and more than A$6 billion under administration.
At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone. 
Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.
About this role
In this role, you will provide hands-on technical and operational support across a range of customer environments, with a strong focus on communication platforms and end-user support.
Key responsibilities

• Deliver technical support to end users for hardware, operating systems, and application issues (onsite and remotely).
• Provide support and administration for Google Suite, Microsoft 365, Jumpcloud etc.
• Troubleshoot and escalate issues related to network connectivity, VPN access, and video conferencing systems.
• Process staff timely onboarding and offboardings w.r.t. access, peripherals, device ordering and liaising. 
• Assist with the configuration, maintenance, and monitoring of VC room equipment (including Google meets and third-party devices).
• Maintain high standards of customer service, ensuring timely resolution of daily technical issues within SLA targets.
• Document procedures, incidents, and resolutions within the ticketing system.
• Liaise with vendors and escalate complex issues as required.

At Stake, we’re interested in your attitude. If you believe this is a role you want to jump into, please apply and let us know why in your cover letter!
Benefits of working at Stake
You’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry. You’ll play a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.
Please see on our Careers website the list of benefits under our Grow with Stake program. They include:

• Professional development allowance
• Wellbeing allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Extra paid leave during tough times
• Discretionary performance bonus and talent referral bonus

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women. 
It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand.
So what happens next?
Once we've received your application, we'll give it the attention it deserves, and you'll hear from us regardless of the outcome. If we think you’d be a great fit for our team, we’ll give you a call and take it from there.
To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.