Cloudflare Logo

Cloudflare

IT Operations Associate

Posted 2 Days Ago
Be an Early Applicant
Hybrid
London, England
Junior
Hybrid
London, England
Junior
As an IT Operations Associate, you'll provide support for IT infrastructure and service desk, troubleshooting technical issues and managing user requests efficiently.
The summary above was generated by AI
Available Locations: London
About the Role
As an IT Operations Associate, you will play a dual role in ensuring the seamless operation of our company's IT infrastructure and providing top-notch service desk support. You will be instrumental in installing, configuring, monitoring, and maintaining computer systems, while also serving as the first point of contact for IT support, handling inquiries, and resolving technical issues for end-users. Your responsibilities will span across troubleshooting hardware and software faults, offering timely solutions, and contributing to our IT knowledge base. This role will provide support for our corporate events, on-site management of computer inventory, new hire onboarding, and work with teams across the organization. This role reports to the IT Service Desk Manager..
About the Team
You will join a team of technical support professionals that provide enterprise level service for our corporate teams globally. We strive to provide helpful and knowledgeable technical assistance on a daily basis. We're focused on providing a positive customer service and user experience. Also, we're obsessed with providing the best user experience possible.
What You'll Do
  • Act as the primary contact for IT support within the organization, managing service desk tickets and responding to user requests in a timely manner.
  • Install, configure, and update hardware and software, ensuring optimal workstation performance.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults with a focus on minimizing downtime.
  • Maintain security through monitoring access and adherence to IT policies, including internet security and data privacy protocols.
  • Guide and support users in the use of IT equipment and software, providing necessary training and documentation.
  • Organize and perform regular maintenance and system upgrades to ensure technology infrastructure runs smoothly.
  • Record and document issues and resolutions within the IT service management system, maintaining detailed logs of all IT incidents.
  • Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.
  • Stay current with system information, changes, and updates to provide effective advice and solutions.
  • Support the development and implementation of new systems and services, including user acceptance testing.
  • Provide on-site and remote technical support
  • Seek guidance from the team when needed
  • Provide audio and video support for company events
  • Create and update technical documentation

What You'll Bring
  • Proven experience in IT support, with a solid foundation in both IT operations and service desk responsibilities.
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
  • Familiarity with computer operating systems, hardware, networking, and software applications.
  • Experience with IT service desk software and IT service management principles.
  • Knowledge of internet security and data protection standards.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified IT Professional) are highly desirable.
  • A degree in Computer Science, Information Technology, or a related field.
  • Excellent communication skills, with an emphasis on providing exceptional customer service.
  • Ability to manage time effectively and work under pressure to meet deadlines.
  • Commitment to continuous learning and improvement in IT service delivery.

Working Conditions
  • Flexibility to work varying shifts, including evenings and weekends, to accommodate business needs and support 24/7 operations.
  • May involve lifting and transporting IT equipment and peripherals.

Bonus Points
  • Experience with Jira Service Desk, JAMF, InTune
  • Experience working in the technology industry
  • Experience working in a Service Desk, Help Desk, or Call Center environment
  • Microsoft Support Certification
  • Apple Support Certification
  • ITIL Foundations
  • HDI Support Center Agent
  • CompTIA A+ Certified

Top Skills

Computer Operating Systems
Data Protection Standards
Hardware
Internet Security
It Service Desk Software
It Service Management Principles
Networking
Software Applications

Similar Jobs at Cloudflare

6 Hours Ago
Hybrid
2 Locations
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
Lead the vulnerability management program by overseeing vulnerability identification, assessment, remediation, and reporting while mentoring a team and ensuring compliance with security standards.
Top Skills: BrinqaNessusNucleusPythonQualysRapid7 InsightvmTrurisk
Yesterday
Hybrid
3 Locations
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
This role involves managing Support Operations projects, optimizing workflows, maintaining capacity plans, and ensuring effective communication with stakeholders.
Top Skills: AgileConfluenceJIRAKaizenExcelScrumWaterfall
Yesterday
Hybrid
6 Locations
Junior
Junior
Cloud • Information Technology • Security • Software • Cybersecurity
Build and manage scalable systems and developer tools, improve GitOps practices, enhance resource management, and support product teams at Cloudflare.
Top Skills: BashGoKubernetesLinuxTypescript

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account