The position is predominantly customer facing with a particular focus on bridging technology & business gaps for State Street (STT) participants. The individual is responsible for fostering business technology relationships in support of STT volume growth. Additionally, the role will directly lead or support technology improvement initiatives for STT clients located in Asia-Pacific. The tactical scope of this position requires customer advocacy for incident management, problem management, project management, customer requests and overall technology performance (transaction lifecycle, load balancing, network performance, connectivity, etc). Strategically, the position will constantly support & seek to improve client and business aligned technology service through constant cycles of agreement, execution, monitoring, reviewing and reporting. The position will be in a constant state of evolution in direct alignment with STT’s Technology Strategy, Enterprise Initiatives and Corporate Goals. Responsibilities · Understands, contextualizes, and communicates SSC’s technology strategy to Client and Internal stakeholders · Develops & maintains a holistic view of Client’s technology footprint, critical dependencies, and strategic objectives; uses this insight to inform internal and external discussions & decisions on development plans, risks, issues, service levels, and improvement/innovation opportunities · Leverages experience & relationships to connect and expose Client & Business partners to SSC Technology · Actively collaborates with Technology Operations (including Production Management) to promote client centric approaches to service delivery & continuous improvement · Advocates for Client & Business in the event of serious and persistent technology issues impacting service delivery; where necessary, will lead improvement efforts to address chronic/systemic service delivery issues · Ensures awareness and appropriate escalation of negative client sentiment as it relates to SSC Technology; Participate in or, where appropriate, manage remediation program to stabilize/improve sentiment · Responsible/Accountable for meeting Client IT Governance requirements (e.g. monthly Service Reviews, DR tests, DDQs, Info Sec etc), leveraging internal teams and processes & driving consistency of output · Partners with Product to ensure client perspective and priority is represented within Demand, Investment, and Roadmap processes · Ensure Product engagement with Clients is appropriately facilitated for client-requested change · Stays abreast of Industry & Technology Trends impacting SSC & Client Organizations · Communicates consistently & effectively with internal and external stakeholders; sets clear expectations, provides critical context, negotiates to ensure best possible long term outcomes, and escalates thoughtfully Skills · Strong understanding of the financial industry and various market models · Strong understanding of the State Street Product portfolio and how we deliver these services to clients · Project Management, ITIL or Design Thinking skills required. · C-Level management interaction ability, particularly CIO/CTO · Highly proficient verbal and written communication skills
· Strong negotiation & collaboration skills · Self-motivated with the ability to work with no supervision · Highly proficient with Microsoft Office applications including Word, Excel, Outlook, Project and Visio · Ability to create and present quality business presentations and Ux presentations · Ability to multitask in highly volatile & dynamic environments Education & Preferred Qualifications · Minimum 8 years financial industry technology experience directly supporting business units and/ or clients · Experience leading or participating in large scale technology projects · Experience leading or participating in business development efforts · Experience leading or participating in global high performing teams
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