IT Services Specialist - Onsite

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche, we believe it is urgent to deliver medical solutions right now, even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are brave in both decision and action and we believe that good business means a better world.

An exciting opportunity has arisen to join a dynamic and results oriented team within our IT Department. As an IT Services Specialist, you continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Informatics and beyond.

Your key responsibilities

• Act as a digital enabler for our business colleagues & functions

• Owner of the digital employee experience for Roche Australia

• Drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.

• Leverage available data (e.g.: Nexthink, SNOW) for proactive support

• Support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.

• Manage IT hardware lifecycle management & deskside support processes/managed services for the site

• Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices. 

• Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.

• Proactively address and follow through on process-improvement ideas

• Support & drive the budgeting process related to the respective site

• Support local audit, inspection and certification requirements

• Support local Business Continuity and IT Disaster Recovery planning activities

• Partner with our internal and external service providers

Who you are

You are looking for a company where you can pursue your interests across functions and geographies, where a job title is not considered the final definition of who you are, but the starting point. To be successful in this position, our new team member will be able to demonstrate the following:

• Diploma or Bachelor and above degree preferred but not required.

• At least 3 years of experience working in an Information Technology-related field.

• Experienced in providing onsite IT support and project coordination with minimal supervision.

• Strong communication skills with a good level of written and spoken English

• Innovative and creative problem solver, highly accountable, with a results-oriented mindset.

• Have a strong interest in emerging workplace digital technology.

• Good communicator, good organisational and time management skills and aptitude for quick learning.

• Strong experience in local vendor management.

• Can influence decisions within areas of expertise and ability to present technical solutions or issues to management, project teams and customers in non-technical language.

• Can lead onsite service implementation projects with minimal supervision.

• Exhibits intellectual curiosity and integrity, and has a strong passion to bring value-add technology to the business.

• Provide local and occasional offsite meeting and event support.

• Scope and lead small projects to meet business demand.

• Accountable for monitoring and improving user satisfaction.

In return, you will be provided with a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market-leading organisation, and a competitive remuneration package.

This role is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies- Roche has a dedicated in-house Talent Acquisition team.

Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.

We care about you - as a whole person. That's why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you're thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.
 

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.