IT Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
IT Specialist I
Sydney, AU (4+ days p/wk in office)
About the team
Klaviyo's global corporate Information Technology (IT) team is responsible for providing technology systems, administration and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.
The IT Searchbar team - "Searchbar" is our internal helpdesk team - is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory management, overseeing a ticket queue and documenting processes for our internal knowledge base.
About the role
As our IT Specialist I, you'll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills. You'll also assist with light project work and inventory management. You'll be working closely with the IT Team Lead in our Sydney office, all under the leadership of the International IT Manager.
How You'll Make a Difference

• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently.
• Provide first class triage with a customer first mindset and be the face of IT for employee onboarding.
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.
• Identify recurring technical issues.
• Assist with hardware needs - setting up and de-provisioning devices - installing and configuring software and shipping and receiving.
• Be an active participant with documentation and writing knowledge base articles.
• Support our conference rooms, events and unified communications technology.
• Identify a focus area and work on a career plan to ensure your continued growth.

Who You Are

• 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk or similar.
• A Mac expert (software and hardware).
• You have clear verbal and written communication skills.
• Passionate about learning new technologies and passing that knowledge on.
• Enjoy working on challenging problems and finding impactful solutions.
• Willing and able to work from the Sydney CBD office for 4+ days.

Nice to have

• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password and Google Workspace.
• Experience with AV and event support.
• Have the Google IT Support Professional certificate or similar certification.
• Wired and wireless networking knowledge.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency:
$68,000 - $102,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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