As an IT Support Analyst, you will provide first-line support for hardware and software issues, assist with the allocation of IT assets, respond to and document IT queries, maintain IT security policies, and support new recruits with IT hardware and access. You will also work on various IT projects as directed by management.
Company Description
Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.
We are a Global Organisation with subsidiaries in over 103 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.
Job Description
- First point of contact for all hardware and software troubleshooting
- Assist with the purchase and allocation of all hardware, software, and peripherals
- To respond, document and resolve IT related queries in a timely manner.
- Provide user support on all hardware (desktops, laptops, printers) and software
- Administration of all IT assets
- Organising IT Hardware and access for all new recruits
- Enforcing Sika's IT Security Policies
- Implement special project as and when required by the management.
Qualifications
- Have a minimum 2 years’ experience in a similar role.
- Knowledge of Windows Operating Systems, Microsoft Office 365
- Have general Desktop / Laptop and Smart Phone troubleshooting skills.
- Thorough understanding of IT practices
- Knowledge and experience with Active Directory, Microsoft Intune
- Desirable SAP support experience
Additional Information
As a market leader, Sika Australia understands and recognises the contribution employees make to the success of our business. In return for your experience and commitment, you will be rewarded with a competitive salary package with an opportunity to thrive and grow within the organisation.
EMPLOYEE REWARDS AND BENEFITS:
- Annual Birthday gift card
- Bi-monthly site BBQ’s
- Wellness Wednesday webinars
- Employee Assistance Program (EAP)
- Ongoing Training and Development opportunities
- Hybrid working opportunities
- Employee Wellbeing Program
- Recognition of Service Awards
Top Skills
Active Directory
Microsoft Intune
MS Office
SAP
Windows
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