IT Support Intern

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you'll be doing)

Eucalyptus is looking for a passionate student to join our Trust Team as our IT Support Intern. This role will based in Sydney with flexibility to work full-time over university holidays and 3 days a week during university semesters.

The IT Support Intern will report directly into the Trust Lead and will help manage hardware and other BAU in our Sydney HQ. They will join our fast-paced and cross-functional Trust Team with deep experience in IT, cybersecurity, privacy and GRC.

Some highlights in this role include:

• Learning about IT and adjacent areas (eg, cybersecurity, privacy, GRC) at a fast-paced tech scale-up using innovative and cutting-edge cloud-based infrastructure
• Working across a global team, with a focus on our Trust Team members in Sydney & Manila
• Supporting our Eucalypts by managing hardware and leading the technology onboarding and offboarding process
• Conducting stock takes and audits of our assets and ensuring that proper records and documentation is kept
• Helping with some IT Support requests, particularly as they relate to hardware management

About You (Who you are)

• Current university student studying a degree related to Information Technology
• Previous experience in an IT Internship/ role is desired
• Experience in cloud-based tools or IT ticketing tools such as Freshservice is desired
• Keen interest to learn both technical IT and non-technical skills through a fast-paced tech-driven environment
• Strong communicator with the ability to build working relationships with those around them
• Strong organisation skills with high attention to detail
• Ability to follow instructions and to work independently in a diligent manner

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We play as hard as we work - From our annual Eucalympics (Olympic themed decathlon), monthly health & fitness allowances, free weekly barista coffees, funded social clubs, quarterly rooftop parties and weekly catered fireside chats, we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.