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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your Skills
Experience scaling and supporting a growing organization. Ability to work independently, navigate day to day operations with limited direction through building business partner relationships.
Ability to navigate various ITSM ticketing systems, knowledge of ServiceNow preferred. You have a data driven mindset and leverage historical data for decision making and process improvement.
Clear and concise communication, organization, and writing skills with vendors, employees and e-staff. Able to assist executive level teams efficiently, prioritize tasks, and be the “face of IT” with stakeholders.
Must have the ability to resolve end user issues through research, persistence, team collaboration, personal research, and the desire to proactively learn on one’s own.
Knowledge of administration panels for SaaS tools including but not limited to: Google, Okta, Atlassian suite, Zoom, Adobe, Box, DocuSign, Slack, and Microsoft
About the role
We are looking for an IT Support Engineer to assist the CorpIT Support team and partner with Workplace, IT Engineering and Onboarding teams.
This role will serve as a point of contact for the APAC region employee lifecycle management (onboarding and offboarding), office initiatives, automation testing and local and global events. This person will be responsible for anchoring to our IT SLAs and providing excellent end user support for our team.
Our ideal candidate will be strong technically, a proactive personality, someone with a desire for learning and helping the team.
What you'll be doing:
- Provide L1 and L2 technical support to Udemy internal customers for all end user computing technologies, escalating requests where needed.
- Be the onsite point of contact for IT requests, primarily in our Melbourne office and remote employees across APAC
- Cross collaboration with various teams including Workplace, IT Engineering, and Onboarding
- Address all end user IT requests, work with L3 teams for various operational projects, identify gaps in CorpIT Support process, document, and resolve. Research, assist and test enterprise solutions for our L3 teams when needed.
- Employee and hardware lifecycle management including: onboarding, application provisioning, deprovisioning, and offboarding
- Assist with tier 1 & 2 MDM system requests, asset management, and maintenance. Learn through our Udemy platform how to perform patch management and endpoint automation to assist in L3 efforts and more.
- Assist with IT support for various Workplace and Corporate Comms initiatives, office moves, A/V & maintenance where needed.
- Exhibit a solutions-oriented mindset, effectively train and upskill L1 staff on various tools for Operational tasks.
What you'll have
Technical support background (2 years minimum) with knowledge of cloud-based application architectures and methods used to manage them including: Okta Admin, GSuite Admin, Slack and JAMF required. Active Directory, Intune, and SnipeIT are a plus.
2+ years experience working with MacOS, Windows, iOS, and android preferably in a SaaS environment.
Ability to configure, image, install, and troubleshoot hardware including laptops, video conferencing, audio visual and end user peripherals
Experience supporting executive level staff at a regional level (APAC)
#LI-TP1
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
