System Administrator - (IT Support)

At Leonardo.Ai, we are advancing our generative AI platform to empower millions, regardless of expertise, with intuitive tools for creating high-quality images and videos.

About The Role:

Our IT team may be small, but our impact is company-wide. Over the past year, we’ve laid strong foundations in device management, SaaS governance, asset tracking, and compliance. We’re now ready to take these systems further, creating the secure, supportive, and seamless environment our people need to thrive.

As a Systems Administrator, your mission is to help our people feel confident, supported, and safe in the tools they use every day. You’ll provide trusted escalation support, strengthen compliance and governance practices, optimise SaaS platforms, and partner with Canva’s IT team on shared projects, such as identity platform migration and email security. This is a role where you’ll quickly become a go-to partner for colleagues while also shaping how IT scales with Leonardo’s growth.

What You'll Do:

Day-to-Day Support

• Provide thoughtful 2nd and 3rd-level IT and AV support across Mac and Windows.

• Partner with Canva, vendors, and internal teams to maintain reliable and user-friendly systems.

• Maintain IT documentation and processes that are clear, accessible, and up-to-date.

Strategic Projects

• Administer and optimise SaaS platforms (Google Workspace, Atlassian, SSO/IAM).

• Strengthen compliance and governance (SOC 2, GDPR), embedding them into daily workflows.

• Drive automation, licensing efficiency, and process improvements that make IT seamless as we scale.

Skills We Value

• Experience as a Systems Administrator, IT Support Specialist, or similar role.

• Strong knowledge of Mac and Windows device management (Intune, Jamf, or similar).

• Familiarity with Google Workspace and Atlassian administration.

• Experience with SaaS platforms, SSO, and IAM/IdP systems.

• Awareness of compliance frameworks (SOC 2, GDPR).

• Collaborative problem-solving style with clear and empathetic communication.

Our Culture:

• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered. At Leonardo AI, your unique perspectives and experiences are welcomed and essential to our success.

• Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility to work remotely or from our vibrant offices. We have employees all over Australia, ensuring you can thrive personally and professionally.

• Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals. You’ll be encouraged to grow and excel in your career at Leonardo AI.

• Impactful Work: Join us in shaping the future of AI. You'll work on innovative projects that have a meaningful impact, and your contributions will help drive advancements in AI creativity.

What's in it for you?

A range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer:

• Impact the future of AI

• 20 days of annual leave

• Reward package including equity - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers with 18 weeks of paid leave

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and support you personally, including remote working abroad

• Support with your professional development

• Fun and engaging company events, both virtual and in-person