IT System Support - Sydney

Opportunities:

• Base Salary: $80,000 - 85,000 + Superannuation
• Full - Time - Office Based
• 7-minute walk from Wynyard Station and Barangaroo Station
• Career growth
• Elite training program and support

Essential requirements

• Tertiary qualifications in an ICT-related discipline including relevant industry certifications.
• Demonstrated and proven experience in a similar role (Level 2 Desktop Support)
• ITIL Foundation certificate.
• Exceptional communication skills, both written and verbal, with an ability to convey technical information to non-technical members.
• Strong technical proficiency in Windows and MacOS operating systems.
• Minimum 5 years of experience supporting Google Workspace, Microsoft 365, Azure Active Directory, Autopilot, and Intune.
• Demonstrated problem-solving, incident management, and request fulfillment experience, and the ability to perform well under pressure, manage conflicting priorities, and meet deadlines.
• Hands-on experience scripting and automation using Windows PowerShell and GAM.
• Proven experience in managing a BYOD (Bring Your Own Device) environment, coupled with a strong grasp of security best practices.

Note: Please ensure you meet the essential requirements before applying.
About the role:
We're looking for a talented and motivated IT Systems Support Specialist to join our IT team and play a crucial role responsible for developing and enhancing existing IT service standards to ensure consistency of quality services to the business.
Key Responsibilities:

• Deliver level 1 and level 2 technical support to internal staff, both remotely and in person.
• Maintain comprehensive IT support services by efficiently logging and tracking incidents and service requests. Ensure timely resolution and follow-up to enhance user satisfaction and system reliability.
• Efficiently diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to operations. Implement proactive measures to prevent future problems and maintain optimal system performance.
• Facilitate the onboarding and offboarding of employees, ensuring a seamless transition experience. This includes setting up and configuring necessary accounts and equipment, providing orientation and training, and managing the return of company assets.
• Develop, maintain, and regularly update comprehensive IT documentation to facilitate effective knowledge transfer. This includes creating detailed guides, manuals, and FAQs to support staff in understanding and utilizing IT systems and processes. 
• Install, configure, and troubleshoot various software applications.
• Maintain and troubleshoot meeting room audio-visual devices. (Logitech)
• Perform routine maintenance tasks to optimize system performance and security.
• Assist with IT project implementation and user training initiatives.
• Provide support for Microsoft 365 and Azure, including user account management, cloud-based application configurations, and troubleshooting
• Collaborate with 3rd party vendors to resolve hardware and software issues.

Why Join us:

• ​Opportunity to join Australia’s number-one Property investment team
• Doorway into the Property Industry
• High-performing workplace culture
• A family-vibe environment where everyone is part of the same team
• Elite training program and support
• Ability to learn from and work with the best
• Join a team where we are truly customer-focused

About The Company

Freedom Property Investors is the largest and fastest-growing property investment company in Australia, with its main offices in the Sydney and Melbourne CBDs.

We are currently the 3rd fastest-growing business in Australia across all industries according to the Australian Financial Review.

We are privileged to have 25+ years of combined experience between our two founders, who served over 10,000 valued members and over 300 full-time staff spread across Australia and growing. We pride ourselves on being the industry leaders.

It is our mission to serve our valued members, earning over 1,800 positive Google reviews and a 4.8 Star rating, this is unheard of in our industry. We are in need of people who share the same values as we do. This opportunity is open to all driven individuals who are committed to helping people and earning life-changing income.

Join Australia’s largest and number 1 property investment team and contribute to our mission to help Australians achieve their goals of financial freedom every day.
 

Apply now!!!

#LI-DNI