The IT Systems & Support Specialist will manage internal IT support, troubleshoot systems, and optimize hardware for a national business.
Job Title: IT Systems & Support Specialist
Location: Sydney CBD (Full-Time, Onsite)
Salary: $80,000 – $85,000 + Super
Job Type: Full-Time, In-Office (5 Days per Week)
Reports To: Head of Infrastructure and Cybersecurity
🖥️ About the Role
⚠️ This Role is Not for You If…
About the Company
Freedom Property Investors is Australia’s #1 property investment group, helping Australians build wealth through property. Over 300 staff, 10,000+ members, and 2,000+ 5-star reviews
#LI-DNI
Location: Sydney CBD (Full-Time, Onsite)
Salary: $80,000 – $85,000 + Super
Job Type: Full-Time, In-Office (5 Days per Week)
Reports To: Head of Infrastructure and Cybersecurity
🖥️ About the Role
We’re seeking a capable and hands-on IT Systems & Support Specialist to take full ownership of internal IT support across our Sydney CBD headquarters. You’ll be the go-to person for IT troubleshooting, systems maintenance, user onboarding, and hardware optimisation — supporting a fast-paced and growing national business. This is a full-time, onsite position (Monday–Friday) and not a help desk or remote role.
💼 Responsibilities
- Provide Level 1 and Level 2 support across desktops, software, and network issues
- Troubleshoot Mac and Windows environments
- Manage Google Workspace, Microsoft 365, Azure AD, Intune, and Autopilot
- Write/run PowerShell and GAM scripts for automation and admin
- Support onboarding/offboarding and maintain hardware across desks, docks, AV, TVs
- Oversee AV setup and support in meeting rooms (Logitech)
- Maintain endpoint security and monitor BYOD compliance
- Create and update IT documentation, guides, and checklists
- Liaise with vendors and building IT infrastructure providers
- Drive improvement projects and IT infrastructure optimisation
- 5+ years in Level 2 desktop or internal IT support
- Expertise in Windows, MacOS, Google Workspace, M365, Azure AD, Intune
- Strong scripting ability (PowerShell, GAM)
- Hands-on experience with commercial office setups (desks, docks, AV)
- Highly organised, accountable, and task-driven
- Strong communication and documentation skills
- Willing to work on-site 5 days a week in our Sydney office
- Comfortable working independently in a high-performance environment
- ITIL or relevant certifications preferred
- Ability to work with the Zoom camera open during shift
- Willingness to undergo and pass a police check, background check, and social media check as a condition of employment
⚠️ This Role is Not for You If…
- You only work with a single system or OS
- You prefer ticket-based or siloed support models
- You’re seeking hybrid or remote work
- You avoid documentation or hands-on IT work
- You wait for instructions rather than solving issues proactively
- Issue Resolution: Acknowledged in 1 hour, resolved within agreed timelines
- System Uptime: 99.9%+ for AV, Wi-Fi, login, and endpoints
- Onboarding: 100% completion of setup by Day 1
- Hardware Quality: Standardised, clean setups across all workstations
- Documentation: Current and complete process and systems documentation
- User Satisfaction: Positive internal feedback on IT support
- 💰 $80K–$85K base salary + super
- 🛠️ Full ownership of internal systems, onboarding, and support delivery
- 🏢 Work with a driven team in a centrally located Sydney CBD office
- 🚀 A fast-paced, high-performance culture with room to grow
Submit your CV and a short cover letter detailing your internal IT support experience. Shortlisted candidates will be contacted directly.
About the Company
Freedom Property Investors is Australia’s #1 property investment group, helping Australians build wealth through property. Over 300 staff, 10,000+ members, and 2,000+ 5-star reviews
#LI-DNI
Top Skills
Azure Ad
Gam
Google Workspace
Intune
macOS
Microsoft 365
Powershell
Windows
Freedom Property Investors Sydney, New South Wales, AUS Office
201 Kent St, Sydney, New South Wales, Australia, 2000
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