Junior Claims Consultant

Company Description

Join Our Claims Team at TAL: A Career with Purpose and Growth in Life Insurance

Are you a recent graduate eager to advance your career and acquire new skills? TAL, one of Australia's leading life insurers, has been nurturing early career talent since 2017. We invite you to join our team of Claims Consultants.

Job Description

About the Role:

As a Junior Claims Consultant at TAL, you will support our customers during challenging times. Your responsibilities will include:

• Evaluating and analysing medical evidence
• Determining policy coverage
• Assessing financial information to make informed decisions on claim outcomes

Your work will be essential in providing empathetic and efficient service to our members when they need us most.

What You'll Learn:

• The basics of life insurance and its different types
• How customers can obtain life insurance
• The legislation behind life insurance policies and assessment timeframes
• How to assess life insurance claims
• Medical terminology and conditions to assist in claim assessments

Daily Responsibilities:

• Manage a portfolio of life insurance claims from start to finish with the support of our team of specialist claims experts
• Assess, analyse, calculate, and finalise claims payments
• Collaborate with health and medical industry specialists
• Provide exceptional customer service and ensure compliance
• Participate in case conferences and peer discussions

Perks and Benefits:

• Professional and educational support
• Company-paid income protection and life insurance
• Discounted private health insurance plans
• Wellbeing resources for physical, nutritional, mental, and financial health
• Fitness facilities and onsite gym in Sydney and Melbourne
• Discounts at over 350 popular Australian stores
• Paid leave for community volunteering, mentoring, or fundraising
• Flexible work arrangements, including work from home options (2 days a week)
• Paid parental leave
• Access to world-class learning and development programs

Qualifications

Who We're Looking For: 

We're seeking individuals for our teams in Melbourne, Sydney and Brisbane with transferable skills and a desire for a rewarding career in Life Insurance.

Recent qualifications in Nursing, Allied Health, Medical Administration, Counselling, Exercise Psychology, Accounting, Legal, Business, Finance, and Tax are highly regarded.

We have 2 intakes, one in February 2025, start date 17th Feb, and another in April 2025.  Please specify which intake you are available to join on your application.

Key Skills:

• Strong communication and empathy
• Curiosity and a passion for learning
• Attention to detail
• Experience in crisis management, rehabilitation, or recovery
• Enjoy working in a phone-based role

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Join us at TAL and make a difference in people's lives while building a fulfilling career!

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.  

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  

We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid #LI-Claims #InsuranceClaims #EarlyCareers

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.