Are you a Law Graduate or Law Student looking to kick start your career in an environment that offers work/life balance and an opportunity to use the skills gained in your degree?
- Competitive Remuneration Package on offer
- Excellent Career Pathway with lucrative rewards as you progress
- No prior experience required, full training will be provided
About the Opportunity
Crawford TPA is an AFS Licensed, Lloyd’s accredited, TPA (third party administration), offering end-to-end claims management solutions to insurers and self-insured clients throughout Australia and globally.
We are currently seeking law graduates or law students completing their studies, who would like to kick start their career and use skills gained in their law degree. The opportunity is to join us as a Claims Consultant, where you would apply your legal knowledge and skills to assess policy indemnity, liability and damages, which involve a high level of investigation, analysis and assessment, within a highly regulated and compliance driven environment. It’s a different career path to what you may have planned for. However, it does offer a strong career pathway within the Insurance Industry.
As a Claims Consultant, you will be responsible for the end-to-end delivery of claims handling by:
- Providing technical advice in personal injury and property liability claims with some exposure to financial line claims. Additional opportunities for development in other product lines, such as property and motor, may be available in the future.
- Managing a portfolio of claims according to regulatory guidelines and promote a positive risk culture aligned with the risk governance framework. This may include sensitive or high-risk.
- Providing specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and operate as a subject matter expert.
- Identifying opportunities and supporting the team leader to exceed service level expectations, key performance indicators and regulatory requirements on all claims for our clients.
- Participating in claim reviews and performance meetings, with some of our well known and highly regarded clients, to discuss claim strategies, risks and outcomes.
- Acting as a point of escalation for complaints and to influence outcomes that will support the team and the business to achieve its goals and objectives.
- Be a strategic and solution-focused operator with a passion for delivering high quality outcomes for your clients and team, every time.
- Be a strong communicator, passionate about driving a culture of collaboration with internal and external stakeholders to promote knowledge sharing and skill development.
- Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
- Participate in continuous improvement activities, keeping up to date with legislative changes, market information, and industry trends to improve processes and outcomes.
- Be willing to handle sensitive or high-risk claims according to regulatory guidelines and promote a positive risk culture aligned with the risk governance framework.
- Be willing to take the next step in your career, where you will have direct and ongoing access to senior leadership as part of your growth journey.
The types of claims that you will manage will vary, as this is a portfolio of personal injury and property liability claims covering most jurisdictions in Australia and potentially the Asia Pacific region for corporate clients and insurers. Claims will be managed from appointment through to settlement in accordance with policies and procedures, ensuring the most cost-effective and timely outcomes are achieved.
Whilst a legal degree is not essential to do this role, the role does suit legally qualified candidates (Law Students & Law Graduates) due to the type of claims being managed and the nature of the compliance and regulatory requirements attached to these claims.
About You
You will be a Law Graduate or Student looking to kick start your career in an environment that is different from a law firm but can offer you a comparable, if not more lucrative career.
In addition, you will:
Key Requirements
- Understanding of insurance, tort law and civil procedure.
- Tertiary qualifications in law, business or insurance.
- Demonstrated prioritisation skills, tolerance for uncertainty and adaptability, attention to detail, sound judgement and cost management awareness.
- Ability to identify key issues (jurisdiction, coverage, contractual and tortious liability, contribution, contributory negligence and quantum), break down complex problems, establish and manage reserves and develop solutions, supporting effective decision-making.
- Strong oral and written communication skills, with the ability to explain information confidently, liaise with external experts including solicitors and engage in negotiations for mutual benefit.
- Proficient in Microsoft Office and insurance management applications.
About Crawford
Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford offers services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation for a wide variety of clients by providing the following services:
- Loss adjusting – property, major and complex loss, catastrophe response
- Third party administration (Crawford TPA is a Lloyd’s accredited provider)
- Forensic accounting including business interruption expertise
- Cyber response
- Managed repair services (Contractor Connection)
- Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
To learn more about Crawford, please visit www.crawco.com.au.
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
