The Key Account Manager builds relationships with stakeholders in Department Stores, supports commercial activities, manages accounts, and oversees KPIs. Requires strategic sales experience and travel throughout Japan.
Responsibilities
- Develop relationship with important stakeholders within the Department Store
- Support any commercial activities within Department Stores (e.g. Setup and implementation of counters, merchant reports, merchant enquiries, etc)
- Ability to analyse and explain inbound business conditions
- Manage a portfolio of Department Stores
- Delivery of account specific contractual obligations
- Monitoring of KPIs related to assigned accounts
- Improve merchant’s knowledge and expertise with our services
- Accurate use of Salesforce CRM to plan, record and report account specific activity
- Follow GB guidelines and excellent usage of GB sales tools
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
- Support all Department Store requests
- Willing and able to travel to various Department Stores located throughout Japan to conduct meetings, site visits and trainings
Main KPI’s
- Total Revenue of existing clients and Revenue from new business
- Retention of key merchant contracts and retention rate of merchants
- Relationship with senior management of merchants
- Non-Cash hit-rate (usage of non-cash option such as Credit Card or Alipay, etc)
- Customer retention rate
- No of new large-scale merchants acquired
Skills
- Self-motivated, customer focused and target driven
- Team player
- Structured and organised
- Excellent customer relationship and management skills
- Business acumen and commercial understanding of all stages of the sales cycle
- Good written / verbal communication and presentation skills
- Ability to sell solutions
- Attitude to solve problems by suggesting solutions
- Good knowledge of MS Office products and CRM tools
- Proactive Attitude
Qualifications and education requirements
- Minimum 5 years’ experience in Account or Sales Management
- Required: Written and conversational Business Japanese
- Preferred: Written and conversational English
- Strong relationship building skills
- Preferred experience in corporate sales or account management within the Department Store, Luxury Retail, Financial Services, or Inbound/Hospitality sectors.
- A strong network within the retail industry will be highly preferred.
- Good understanding of inbound travel business
- Sales talent with strong results orientation, passion and determination to reach sales targets
- Hands on experience in proposing, planning and carrying out marketing and sales events.
- Proven experience working with partners and stakeholders in leading and coordinating technology projects, especially those involving Payment, CRM, or Data Analytics solutions for retail partners.
- Demonstrate good presentation skills to conduct training
Top Skills
Data Analytics
MS Office
Payment Solutions
Salesforce CRM
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