Manage specialty product accounts across multiple Australian territories, building relationships with healthcare professionals, wholesalers, and tender groups. Drive sales, tender submissions, and distribution strategies, create and execute strategic account plans, leverage CRM for customer insights, analyze market opportunities, and collaborate cross-functionally to meet revenue and launch KPIs.
We are seeking a proactive Key Account Manager responsible for managing specialty products/accounts across New South Wales, Queensland, Australian Capital Territory and Northern Territory. This position is pivotal in fostering client relationships, engaging healthcare professionals, and optimizing distribution channels to support patient access to innovative therapies.
On a day to day basis, this role will see you responsible for:
Account Management and Client Engagement
- Develop and maintain expert knowledge of local supply and distribution channels, building relationships with key stakeholders to maximize portfolio performance and uncover new business opportunities.
- Manage trade and wholesale channels to enhance existing and future Link products and services.
- Ensure comprehensive awareness of product and service offerings among healthcare professionals, procurement teams, and financial decision-makers in hospitals and distribution channels.
- Facilitate effective communication and strategic value propositions tailored to the needs of varied stakeholders.
- Establish and nurture positive customer relationships, ensuring satisfaction and fulfilling contractual obligations, which will enhance Link's corporate reputation and success in tender submissions.
- Utilize cross-functional collaboration to maximize business opportunities and drive customer satisfaction.
Strategic Territory Management
- Collaborate with internal stakeholders to streamline tender evaluation processes and submissions.
- Identify and implement strategies for product portfolio placement at local and regional levels.
- Conduct market analysis to identify and evaluate future business opportunities.
- Create, maintain, and execute strategic account plans aimed at fostering growth and optimizing local engagements.
- Leverage CRM systems for managing customer interactions, ensuring accurate insights and up-to-date local intelligence.
- Attend industry conferences and events as necessary, complying with local laws and regulations.
- Deliver on sales targets and launch KPIs effectively and efficiently.
Requirements
- Degree in Life Sciences or a related field is preferred.
- Demonstrated expertise in the local market.
- Proven track record of achieving revenue, profit, and sales targets.
- Exceptional communication, interpersonal, and presentation skills.
- Strong organizational capabilities with a demonstrated history of independent work.
- Able to operate both strategically and tactically across accounts.
- Experience engaging with local wholesalers and tender groups across the supply chain.
- Prior successful sales experience and/or account management experience within a hospital environment is essential.
- Ability to innovate and solve problems effectively.
- Competency in forecasting and analyzing market trends to propose beneficial solutions.
- Relentless focus on achieving desired outcomes and delivering impactful results.
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