Job Description:
Job Title: L2 Support Engineer
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Support Engineer in our Health Information Systems division, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Providing technical support for all HIS products in Revenue Cycle Management and Clinical Productivity Solutions
- Collaborating with customers to understand their needs and ensure successful support and usage of our solutions
- Communicating to customers regarding issues, outages, maintenance
- Collaborating with third party vendors to successfully support the integration of our products with other systems
- Contributing to and supporting the business unit to achieve goals and objectives of the HIS Division’s Business plan
- Participating with a team of professionals in providing a high level of cohesive technical service in the above areas
- Participating in functional, regression and user acceptance testing
- Engage with L3 technical resources, providing analysis of issues, logs, findings for escalation
Your Skills and Expertise To set you up for success in this role
From day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor’s Degree or higher AND at least three (3) years of technical support experience
OR
- High School Diploma/GED or other qualification in an IT related field AND at least three (3) years of database, network, server administration, or engineering experience
- Technical troubleshooting
- Understanding of technical systems operations, including installing, updating, monitoring, logging, etc
- Experience with Software Development Lifecycle processes
- Functional knowledge of network, server and desktop operating systems
- Functional knowledge of LAN/WAN installation environments
- Functional knowledge of Linux and Unix operating systems
- Professional verbal and written communication skills in English
- Excellent analytical, organisational, interpersonal, and time management skills
- Highly motivated and dedicated to the goals of the overall organisation
- Capable of maintaining effective and professional customer relations in a fast-paced environment
- Team player and innovative problem solver
- Ability to work independently within a team of professionals
Additional qualifications that could help you succeed even further in this role include:
- Master's degree in information technology or a related field from an accredited institution
- Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM)
- Functional knowledge of XML, HL7, FHIR, JSON, REST
Work location: Remote
Travel: May include up to 10% domestic
Authorization: Must be legally authorized to work in country of employment without sponsorship for employment visa status
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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