Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your impact on our mission
You will be part of a high-caliber team of Salesforce professionals, helping to support an ever growing and innovative company. Given the GTM and CX applications that support teams across Zocdoc, you will collaborate with stakeholders across every department to ensure they have the right tools at hand to stay productive and successful.
You’ll enjoy this role if you...
- Are user-centric - you prioritize user needs and experience in order to deliver maximum value
- Love solving complex problems using technology
- Don’t settle for the status quo, and are constantly in search of ways to optimize processes
- Thrive in a key role within a fast-paced, ever-evolving tech company
Your day-to-day is...
- Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience
- Leading end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives
- Working with other analysts, solution architects, and system administrators to design and build scalable solutions
- Gathering and documenting requirements via user stories, process flows, and functional specifications
- Prioritizing business needs and establishing roadmaps for your assigned domains
- Managing and scoping inbound feature and enhancement requests from internal users
You’ll be successful in this role if you have...
- 5+ years of experience working with GTM applications (Salesforce, Gong, Dialpad, Zoominfo, etc)
- 3+ years working with third-party applications as an application manager or product owner.
- An entrepreneurial mindset - you’re ready to proactively identify opportunities for improvement and partner with internal teams to make them a reality
- A strong understanding of GTM processes
- Experience in documenting requirements, backlog management, and mapping current and future state business process flows
- Salesforce Administrator certifications
- Strong organizational, time management, and project management skills
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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